Customer Service Representative
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Emmanuel is an excellent coordinator whose transformational leadership capabilities makes him desirable in the workplace as an element who brings the best out of his peers through insightful and selfless collaborations. He is shrewd manager of resources and his intensive attention to details makes him deliver in unusual circumstances. Emmanuel is always willing to handle instructional challenges and is always alert both physically and mentally.
His self-motivation and vision oriented spirit makes him able to work with little or no supervision.
CUSTOMER SERVICE REPRESENTATIVE- Outcess Solutions Nigeria Limited, Lagos State,
March 2023- May 2023
Called disconnected customers to connect back to their Gotv, and also to inform and give them bonus offers whenever we have an offer for them.
COLLECTION AGENT- Transsnet Microfinance Bank Limited, Lagos State, May 2023- Present
Advising customers on their payment options and suggesting methods of payment.
Negotiating suitable payment plans.
Maintaining customer payment records.
Preparing customer financial statements for banks and the state credit department.
Writing final notice warnings to customers when payments are not being made.
Instituting legal action when customers fail to pay their debt.
Responding to customer queries.
Contacting lawyers and insurance agencies where needed to facilitate payments
B.A University Of Ilorin
