Emmanuel Okima

Results-driven graduate with experience in customer service, administration, teaching, laboratory operations, and data handling. Strong communication, problem-solving, Microsoft Office, and stakeholder management skills. Proven ability to work in fast-paced environments, meet targets, and support organizational goals.

Customer Care Agent at iSON Xperiences (2024-04 – Present)

• Handle outbound customer calls for BFree on behalf of FairMoney.
• Resolve inquiries professionally while maintaining service quality and targets.
• Update customer records accurately and follow escalation procedures.

Assistant Operator at Leah Table Water Company (2021-11 – 2022-04)

• Supported daily production of 5,000+ bottled water units.
• Tested samples using pH and quality-control equipment to ensure standards.

Software/Office Assistant at Tomsin Computer Institute (2016-09 – 2017-10)

• Prepared documents, spreadsheets, and presentations for clients.
• Provided internet research and basic website support.

Teaching Assistant at Harvard Home Lesson (2018 – 2024)

Coached students with strong pass rates and improved confidence.

Peer Tutor at University of Ilorin, Department of Biochemistry (2020 – 2024)

Led tutorials and exam-preparation sessions.

Science Teacher at Ebun Omo Model School (2023 – 2023)

Taught Chemistry, Biology, Mathematics, Physics, and Geography.

Platoon Leader at NYSC Kebbi State (2025 – Present)

Led team to top-three platoon ranking and received awards.

B.Sc. in Biochemistry – University of Ilorin (2018 – 2023)

WAEC Certificate – Ita-Alamu Secondary School (2010 – 2016)

First School Leaving Certificate – Bishop Smith Primary School (2004 – 2010)