Mercy James

Dedicated and organized administrative professional with experience in front desk operations, office administration, and HR support. Skilled in managing daily administrative tasks, coordinating schedules, handling employee records, and delivering excellent customer service. Seeking an opportunity to contribute strong organizational, communication, and multitasking skills to support efficient business operations while continuing to grow professionally within an administrative or human resources role.

Customer Service Representative - MONIEPOINT MICROFINANCE BANK

(2025-01 - 2026-12)

• Attended to customer inquiries and provided prompt assistance.
• Resolved customer complaints and escalated complex issues when necessary.
• Assisted customers with account-related requests and banking services.
• Maintained accurate customer records and documentation.
• Educated customers on the bank's products and services.
• Ensured excellent customer service and customer satisfaction.
• Handled phone calls, emails, and walk-in customer requests professionally.
• Complied with the bank's policies and procedures while performing daily duties.

Front Desk Officer - TONGYI GROUP LIMITED - ABUJA

(2022-01 - 2024-12)

• Greeted clients, visitors, suppliers, and contractors, ensuring a professional and welcoming reception.
• Answered, screened, and directed incoming phone calls to the appropriate departments.
• Received, sorted, and distributed incoming mail, documents, and courier deliveries.
• Maintained visitor records, issued visitor passes, and ensured compliance with company security procedures.
• Provided administrative support by preparing documents, filing records, photocopying, scanning, and handling data entry.
• Maintained office filing systems and ensured company documents were properly organized and easily accessible.
• Monitored front office and stationery supplies, prepared purchase requests, and coordinated restocking.
• Responded to general inquiries from clients and directed them to the appropriate personnel.
• Ensured the reception area and front office were clean, organized, and presented a professional image at all times.
• Coordinated with internal departments to facilitate smooth day-to-day office operations.

NYSC Intern- Administrative Assistant - GOLDEN DIAMOND MANUFACTURING COMPANY - OGUN STATE

(2021-01 - 2022-12)

• Provided administrative support to ensure smooth office operations.
• Answered phone calls, emails, and responded to general inquiries.
• Prepared, filed, and maintained office documents and records.
• Scheduled meetings and managed appointments.
• Assisted with data entry and report preparation.
• Monitored office supplies and arranged for replenishment.
• Supported HR with employee records and other administrative tasks.
• Coordinated with different departments to ensure efficient workflow.
• Received and distributed incoming mail and documents.
• Performed other general administrative duties as assigned.

B.E.D - Primary Education Studies - University of Ilorin (2016-01 - 2021-12)