Emmanuel Oluwatosin

I am an high-performance Sales Leader driving consistent revenue growth through strategic customer acquisition, consultative selling, and accelerated deal closure. Expert at uncovering client pain points, crafting compelling value propositions, and building lasting relationships that generate repeat business and referrals. I leverage Salesforce, HubSpot, for pipeline management and forecasting and tracking record of shortening sales cycles, elevating close rates, and maximizing customer lifetime value through disciplined execution and data-informed decisionmaking.

I Combine aggressive prospecting with consultative expertise to consistently surpass quotas and expand market presence. Known for resilience under pressure, sharp negotiation capabilities, and unwavering commitment to revenue targets and organizational growth objectives.

Sales Manager at Femtun Technology Nigeria Limited (2025-04 – Present)

• Increased sales revenue by 12% through targeted business development initiatives and improved customer engagement strategies.
• Grew the customer base by 15% by expanding sales efforts across residential and small-to-medium business segments.
• Improved lead conversion rates by 10% through consistent follow-up, consultative selling, and solution-based presentations.
• Monitored market trends, competitor activities, and industry developments to identify new business opportunities and optimize sales strategies.
• Led end-to-end sales operations, managing prospecting, client engagement, proposal development, contract negotiation, and account management.
• Contributed to a 20% increase in repeat business and referrals by enhancing customer engagement and satisfaction.

Customer Service/Retail Officer at First Bank Nigeria Ltd. (2023-11 – 2025-04)

• Consistently achieved and exceeded customer acquisition and deposit mobilisation targets, maintaining 95%+ customer satisfaction through effective relationship management.
• Generated and converted leads through in-branch marketing, field sales, and referrals, reducing lead-to-conversion time by 40%.
• Engaged 60+ prospects and customers daily, onboarding new accounts and activating products with a 92% same-day resolution rate.
• Drove sales growth by mentoring junior marketers, increasing team target achievement by 30%.
• Executed account opening, KYC documentation and customer transactions with 100% accuracy and regulatory compliance.
• Identified market and customer trends to optimize sales strategy, reducing churn.
• Sold and cross-sold key First Bank products (savings/current accounts, loans, POS, cards, digital banking), delivering a 15% increase in product penetration.

Sales Representative at Ojaja Mall (2023-02 – 2023-11)

• Boosted conversion rates by 30% by accurately understanding customer needs, presenting products persuasively, and closing sales with confidence.
• Improved daily sales performance by 25% through disciplined customer follow-ups, effective product display monitoring, and real-time tracking of customer interest.
• Drove a 15% reduction in operational losses by minimizing product wastage, preventing pricing errors, and eliminating inefficient sales practices on the shop floor.
• Maintained 100% compliance with store policies, pricing guidelines, and cash-handling procedures, ensuring smooth operations and audit readiness.
• Achieved 98% consistency in meeting daily sales expectations through proactive customer engagement, upselling, and fast, efficient service delivery.

Customer Care Officer at Simbi Logistics Limited (2022-01 – 2023-01)

• Improved delivery satisfaction rate by 35% through proactive resolution of shipment delays and seamless coordination with the operations team.
• Handled 80+ daily client inquiries regarding tracking, delivery status, and complaints, achieving a resolution success rate of 98%.
• Reduced customer complaints by 40% through effective communication, timely follow-ups, and providing actionable process feedback to the logistics team.
• Streamlined client-dispatch communication, ensuring 100% accurate and timely delivery updates.

Bachelor in Public Administration – University of Ilorin (2020)