Emmanuel Opoola

Professional Customer Support Representative with strong experience in customer relations, complaint resolution, and effective communication. Demonstrates excellent problem-solving skills, attention to detail, and the ability to provide efficient support while maintaining a high level of professionalism and customer satisfaction.

Customer Support Representative at FEZ DELIVERY (Present)

Customer-focused Customer Support Officer with experience handling inquiries, resolving complaints, and providing accurate information across phone, email, and chat channels. Skilled in professional communication, issue resolution, and maintaining customer satisfaction while adhering to company policies and service standards.

• Complaint Handling and Resolution
• Call Handling and Follow-up
• Issue Escalation
• Record Keeping

Logistics Associate at FEZ DELIVERY

Assists with the coordination and management of supply chain operations, supporting inventory control, order processing, transportation coordination, and warehouse management tasks. Track shipments, analyze logistics data, and contribute to improving efficiency in distribution processes.

• Assist in planning and executing logistics operations.
• Support inventory tracking and stock level management.
• Analyze logistics performance metrics and suggest improvements.
• Communicate with suppliers, carriers, and internal team.
• Utilized Microsoft Excel to update order records, track inventory, and report fulfillment metrics
• Coordinated the daily schedules and routes of delivery vans and bikes to ensure timely deliveries

B.Sc in Tourism and hospitality management – EKITI STATE UNIVERSITY (2024)