Emmanuel Sunday

Dedicated and results-oriented professional with experience in customer service, direct sales, business development, and solar energy sales. Skilled in customer relationship management, sales follow-up, product presentation, objection handling, reporting, and identifying customer needs. Experienced in promoting C-Worth solar products and supporting customers in finding suitable solar energy solutions.

Committed to achieving sales targets while delivering excellent customer service and maintaining strong client relationships.

SALES EXECUTIVE - SUNSMART SOLAR

(2026)

Promoting and selling C-Worth solar products

• Promote and sell C-Worth solar products, including solar panels, inverters, and lithium batteries.
• Identify customer energy needs and recommend suitable solar products and solutions.
• Build and maintain relationships with prospective and existing customers to support sales growth and repeat business.
• Follow up with prospects, respond to customer questions, handle objections, and support sales conversion.
• Conduct marketing activities, identify business opportunities, and contribute to sales targets.
• Coordinate with relevant team members regarding product availability, orders, and customer delivery updates.

CUSTOMER SERVICE OFFICER - UNION BANK OF NIGERIA

(2018 - 2026)

• Provided customer support and clear information about banking products and services.
• Handled customer inquiries, complaints, objections, and disputes professionally to maintain satisfaction.
• Built positive customer relationships and supported customer retention and repeat business.
• Supported telesales and service-related activities, contributing to customer engagement and sales growth.
• Reported customer service trends and feedback to management to help improve service delivery.

DIRECT SALES AGENT - UNION BANK OF NIGERIA

(2017-12 - 2018-09)

• Developed sales and customer-retention initiatives and worked toward sales targets.
• Collected customer and market feedback and reported findings to company leadership.
• Supported sales promotions and marketing activities based on market opportunities.

DIRECT SALES AGENT - ACCESS BANK PLC (CONTRACT STAFF)

(2017-05 - 2017-11)

• Built positive customer relationships to support loyalty and retention.
• Maintained product and service knowledge and kept up with industry developments.
• Supported client-facing sales activities and coordination with internal teams.

Multi-Pro, Kano

• Represented Union Bank at a warehouse in Multi-Pro, Kano; reconciled cash entries, processed transactions on merchant platforms, managed account flows, and sorted fit notes for ATM machines.
• Achievement: ■422BN CASA Deposit Mobilisation, 2022.

Higher National Diploma (HND) - Public Administration - Kogi State Polytechnic, Lokoja, Kogi State (2012 - 2014)

National Diploma (ND) - Public Administration - Kogi State Polytechnic, Lokoja, Kogi State (2008 - 2010)

Secondary School Certificate (WAEC/NECO) - Seat of Wisdom International School, Kano (2002 - 2008)