Esther John

A motivated and experienced Operations Manager with a strong foundation in business related roles including management, administration, customer service and procurement. Seeking opportunity to utilize my skills in a fast paced business environment to contribute to business growth and professional development. Passionate about business operations, administrative and support roles, with practical skills gained through work experiences and specialized short courses.

OPERATIONS MANAGER at Dabom Resorts (2024-09 – 2026-02)

• Oversaw daily business operations, including sales, inventory, production and customer service, contributing to a 30% increase in overall monthly sales revenue.
• Supervised a team of 16+ staff, ensuring consistent quality service, timely order fulfillment, and high customer satisfaction.
• Implemented new inventory control measures that reduced waste and stockouts by 20%, improving profitability and efficiency.
• Ensured compliance with internal policies and operational standards.
• Managed customer relations and customized order requests, achieving a 95% client retention rate and generating repeat business through exceptional service.

FRONT DESK / ADMINISTRATIVE OFFICER at Dabom Resorts (2023-07 – 2024-08)

• Managed day to day front desk and administrative operations, including guest check ins /outs, staff schedules, and customer service, ensuring quality customer service for over 25+ room occupancy.
• Maintained accurate data records and reporting systems.
• Supported financial record keeping and bill tracking, reducing payment delays by 20% through improved communication and follow up systems.
• Acted as a liaison between guest, other departments and management enhancing professional communication and strengthening the resorts image.
• Resolved client issues and supported service improvement initiatives.

SALES / CUSTOMER SERVICE ASSOCIATE at DeChoice Fast Foods (2020)

• Improved customer satisfaction through efficient service delivery.
• Supported daily operations and sales tracking.
• Assisted customers with orders and promoted menu items.
• Achieved daily sales targets through effective upselling.
• Handled customer complaints and ensured quick resolution.
• Improved service speed and customer satisfaction through team work and effective communication.

HND in Hospitality Management and Tourism – Akanu Ibiam Federal Polytechnic Unwana Ebonyi State (2023)

OND in Hospitality Management and Tourism – Akanu Ibiam Federal Polytechnic Unwana Ebonyi State (2019)

SSCE – International Secondary School Abia State University Uturu (2017)