Yvonne Obinwa
Administrative and Operations Manager
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About
Results-driven Administrative and Operations Manager with over 16 years of experience in healthcare administration, business development, operations management, and public relations. Adept at optimizing business processes, streamlining operations, and driving efficiency to enhance productivity and profitability. A strategic leader with strong expertise in team management, compliance, stakeholder engagement, and process improvement.
Proven ability to implement quality management systems (QMS) and drive continuous improvement initiatives.
Experience
National Hospital Administrator at Development Africa (2024-06 – Present)
- Oversee the management of multi-site specialty hospitals in Taraba, Benin, and Lagos, ensuring adherence to industry best practices and regulatory compliance.
- Develop and implement strategic operational plans to enhance service delivery and hospital performance.
- Manage hospital budgets, financial planning, and reporting, ensuring cost-efficiency and resource optimization.
- Spearhead community engagement programs to strengthen partnerships and drive patient outreach.
- Oversee hospital licensing, accreditation, and compliance with all legal and regulatory requirements.
- Lead process improvement initiatives to enhance efficiency, patient care quality, and service standards.
Hospital Administrator at Atlantis Pediatric Hospital (2023-02 – 2024-06)
- Managed hospital operations, HHR, finance, and stakeholder relations to ensure seamless service delivery.
- Led strategic planning and process improvements to optimize patient care and workflow efficiency.
- Oversaw regulatory compliance, licensing, and risk management to uphold industry standards.
- Developed and implemented training programs to enhance staff performance and service quality.
- Managed procurement, inventory control, and vendor relations for optimal hospital operations.
Hospital Administrator at Pediatric Partners Hospital (2022-06 – 2023-02)
- Supervised daily hospital administration, resource allocation, and performance management.
- Implemented cost-saving measures, reducing operational expenses while maintaining high service standards.
- Developed quality assurance programs and patient satisfaction initiatives to improve care delivery.
- Negotiated contracts with insurance providers, HMOs, and private organizations for service expansion.
Group Clinical Coordinator at Medical Art Center (2021-01 – 2022-05)
- Led cross-functional teams to optimize clinical operations and service delivery.
- Spearheaded IVF service expansion and facilitated training for healthcare professionals.
- Ensured adherence to global best practices in healthcare management and patient safety.
Business Development & Operations Manager at Benin Medical Care (2020-01 – 2020-12)
- Managed business development, operations, and financial oversight to drive organizational growth.
- Built strategic partnerships with vendors, clients, and stakeholders for service expansion.
Head of Administration & Operations at Lily Hospitals Limited (2019-09 – 2020-01)
- Led hospital-wide administrative and operational strategies to improve efficiency and service delivery.
- Implemented patient experience enhancement programs, reducing service delays and complaints.
Education
Doctorate in Business Administration - Health Policy (DBA in View) – University of Nigeria, Enugu Campus
Master's in Health Planning & Management – University of Benin (2018 – 2019)
Bachelor's in Computer Science – Ambrose Alli University (2001 – 2005)
Certificate in Leadership & Management in Health – University of Washington (2022 – 2023)
