Fafiolu Ibironke

I am an experienced Customer Support Specialist with 2 years of experience delivering high-quality support and resolving complex customer issues across tech, hospitality and financial service sectors. I'm skilled at managing high volumes of inquiries without compromising service quality, while finding ways to improve workflows and boost customer satisfaction. I am known for collaborating effectively with cross-functional teams, leveraging CRM tools efficiently, and driving operational efficiency.

I am passionate about delivering exceptional customer experiences and implementing creative, customer-focused solutions that create meaningful value for both customers and the organization.

Waitress - De-Meros Hotels/Grandeur Tower - Lagos, Nigeria

(2017-01 - 2018-12)

• Handled customers' payments, processing transactions and issuing receipts.
• Serve meals and drinks promptly while maintaining service standards
• Build positive guest relationships to enhance customer satisfaction

Cashier - Nadville Fresh and Frozen - Lagos, Nigeria

(2021-01 - 2022-12)

• Receive cash, card, and electronic payments and issue receipts accurately
• Assist customers with inquiries and provide polite, professional service
• Record and report transaction discrepancies promptly
• Maintain accurate cash handling and balance cash drawers at the end of shifts

Public Affairs Officer (NYSC) - Min. of Info. & Strategy Lagos - Lagos, Nigeria

(2022-01 - 2023-12)

• Track print media, relevant to Lagos State Government
• Maintain accurate records of media coverage and communications activities
• Assist in organizing press conferences, events, and media engagements

Frontdesk - De Kings Hotels and Suites - Ibadan, Nigeria

(2024-01 - 2024-12)

• Managed guests check-ins, checks-outs, reservations and inquiries
• Delivered professional front desk support and resolved guest issues promptly

Customer Experience Expert - UBA Customer Fulfilment Centre - Lagos, Nigeria

(2024-01 - 2025-12)

• Cross-selling bank products and services and maintained good client relationships.
• Assist customers with technical issues related to products or services.
• Answer incoming calls, emails, or chats from customers.
• Troubleshoot problems and guide customers step-by-step.

Merchant Success Officer - Uniswitch Technology Limited - Yaba, Nigeria

(2025-01 - 2026-12)

• Guide merchants through the onboarding process
• Maintained Address merchant inquiries and resolve issues
• Ensure accurate and timely reconciliation of financial transactions

Business Development Officer - Tripsmoothers Travel Services - Nigeria

(2026-01)

• Negotiate contracts and agreements with clients and partners
• Create compelling business proposals, Service Level Agreement (SLA) presentations to secure new deals
• Build and maintain strong relationships with clients to foster collaboration and partnership
• Tracking sales data, monitoring KPIs, and preparing reports for senior management to inform data-driven decision-making.

National Diploma - Mass Communication - Moshood Abiola Polytechnic (2017-12)

Higher National Diploma - Mass Communication - Moshood Abiola Polytechnic (2021-12)