Faith

Resourceful and detail-oriented administrative and customer service professional with 8+ years of combined experience across administrative support, sales, fashion retail, hospitality, customer relations, and vocational training environments. Experienced in coordinating daily operations, managing customer interactions, maintaining records, supporting teams, and ensuring efficient service delivery. Strong communicator with excellent interpersonal, organizational, and problem-solving abilities, with a proven ability to manage multiple priorities in fast-paced environments.

Hostess at LIV RESTAURANT & BAR (2024-01 – Present)

• Welcomed and attended to guests professionally, creating a positive first impression and maintaining high standards of customer service.
• Managed reservations, table assignments, seating arrangements, and waiting lists to support smooth restaurant operations.
• Coordinated with service staff to ensure guests were efficiently accommodated during busy periods.
• Responded to guest enquiries and telephone calls professionally and provided accurate information on menus, services, and reservations.
• Handled customer concerns professionally and escalated issues when necessary to ensure guest satisfaction.

Administrative Secretary at PROMISE CAFÉ (2023-01 – 2024-01)

• Supported daily administrative and front-desk operations, ensuring efficient coordination of office activities.
• Welcomed customers and provided professional customer service while responding promptly to enquiries and requests.
• Managed appointments, records, correspondence, and routine administrative documentation.
• Assisted with office supplies and inventory monitoring and prepared operational reports and documentation.

Administrative / Training Intern at RAILWAY TECHNICAL VOCATIONAL INSTITUTE (2023-01 – 2024-01)

• Provided administrative support for vocational training activities and daily institutional operations.
• Assisted with coordinating training sessions, workshops, documentation, and related activities.
• Supported trainees by providing guidance and responding to routine enquiries.
• Collaborated with team members to ensure smooth delivery of training programmes.

Sales Manager at CHARIS STORES (2022-08 – 2023-07)

• Managed customer relationships and supported sales activities to drive business growth and client retention.
• Maintained a client database and developed targeted outreach initiatives to strengthen customer engagement.
• Developed five client outreach programmes to generate new business opportunities and improve client engagement.
• Recruited and trained 10+ employees in product knowledge, customer service, and consultative sales techniques.
• Led team efforts to improve customer engagement and satisfaction while supporting daily sales operations.

Assistant & Administrative Support at VICFAITH FASHION HOUSE (2016-01 – 2022-05)

• Supported day-to-day administrative and operational activities of the fashion business.
• Handled customer orders, payments, and enquiries while maintaining a high standard of service.
• Assisted with inventory management and monitored stock levels to support efficient business operations.
• Provided administrative and operational support to fashion designers and other professionals.
• Assisted with coordination of industry workshops, events, and business activities.

Volunteer at COMMUNITY LITERACY PROGRAM (Present)

• Organize and support weekly reading and writing sessions for adults within the community.
• Assist learners in establishing and working toward personal literacy goals.
• Encourage participation and build learners' confidence through supportive engagement.
• Contribute to an inclusive and positive learning environment.

Bachelor of Education (B.Ed.) in Adult Education – UNIVERSITY OF LAGOS (UNILAG) (2018-01 – 2024-01)