Grace Kekereogun

Customer-focused professional with experience across banking, client relationship management, administration, and business support. Experienced in handling customer enquiries and complaints, coordinating requests, following up on issues, maintaining communication with internal and external stakeholders, and supporting day-to-day operations. At Stanbic IBTC, supported both internal and external customers through front-desk service and learning administration.

At Valuemize

Enterprise, managed communication and follow-up for 4 clients while coordinating with internal teams to deliver client requests. Also provide operational and quality-control support at Mode & Cedar. Known for clear communication, patience, attention to detail, follow-through, and the ability to work effectively with different people and teams.

Operations & Personal Assistant Support at MODE & CEDAR (2026-05 – Present)

• Assist with content production and on-site content shoots.
• Carry out quality checks on outfits before they proceed out of production.
• Support the business owner with day-to-day operational and administrative tasks.
• Assist with coordinating activities and ensuring assigned tasks are followed through.
• Support the smooth execution of business activities through attention to detail and timely follow-up.

Account Manager / Digital Marketing Executive at VALUEMIZE ENTERPRISE (2025-06 – 2025-12)

• Managed communication and follow-up for 4 clients, responding to requests, feedback, and ongoing needs.
• Maintained client relationships and ensured requests were communicated appropriately to relevant internal teams.
• Followed up on deliverables and client feedback to support timely completion of assigned tasks.
• Coordinated with design and content teams to communicate client requirements and ensure alignment.
• Supported client-facing content activities, including scripting, content shoots, and on-site production.
• Assisted in developing ideas and solutions based on client needs and business objectives.

Leather Craft / Production Assistant at GROW LEATHER WORLD (2024-09 – 2025-06)

• Assisted with leather footwear production and related business activities.
• Worked with attention to detail to ensure quality in finished products.
• Supported day-to-day production tasks and maintained an organised workflow.

Learning Administrator at STANBIC IBTC (2024-04 – 2024-09)

• Communicated with internal staff to understand annual training needs and preferences.
• Coordinated training requests and schedules for employees.
• Liaised with training vendors and followed up on arrangements and requirements.
• Sent emails and made follow-up calls to ensure participants received relevant information.
• Maintained communication with stakeholders throughout the training process.
• Supported administrative activities related to staff learning and development.

Front Desk Officer at STANBIC IBTC (2023-05 – 2024-04)

• Served as a first point of contact for customers and visitors.
• Handled customer enquiries and provided appropriate information or direction.
• Listened to customer complaints and concerns, acknowledged their issues, and documented relevant details.
• Followed up with the appropriate internal team to ensure customer complaints were attended to.
• Coordinated with colleagues to connect customers with the right team for resolution.
• Maintained a professional and welcoming customer experience.

Civic Education Teacher at NATIONAL YOUTH SERVICE CORPS (NYSC) (2022-03 – 2023-03)

• Planned and delivered lessons to students.
• Communicated information clearly to different audiences.
• Maintained classroom records and supported administrative responsibilities.
• Worked collaboratively with school staff to support students and school activities.

Volunteer Social Media Support at TCN Ibeju-Lekki

Support content planning, communication, creative ideas, and social media activities for the church’s online presence.

B.Sc. (Ed.) in Political Science & Education – TAI SOLARIN UNIVERSITY OF EDUCATION (2016 – 2021)