Femi Shittu

Head of Fleet Operations - Mactay Partnership

Directed end-to-end fleet management operations, ensuring optimal vehicle availability, performance, and compliance
Supervised and managed a team of drivers and logistics support staff, enforcing safety regulations and company policies
Planned and optimised vehicle routing and deployment schedules to reduce costs and improve delivery timelines
Monitored and coordinated preventive maintenance, servicing, and emergency repairs for all fleet assets
Maintained comprehensive fleet records including fuel logs, mileage reports, vehicle documentation, and driver performance data
Liaised with transport regulatory authorities to ensure full legal compliance including vehicle licensing and insurance renewals
Prepared and submitted periodic fleet performance reports and cost-efficiency analyses to senior management
Sourced and managed relationships with external vendors, mechanics, and service providers for operational continuity

Manager - Jerry Marriot Hotel GRA, Zaria - Zaria

Oversaw the day-to-day administration and operations of the hotel, ensuring smooth running of all departments
Supervised front desk, housekeeping, food & beverage, and support staff, maintaining high standards of service delivery
Developed and implemented operational policies and standard procedures to improve guest satisfaction and staff performance
Managed staff scheduling, performance appraisals, and on-the-job training to build a high-performing team
Handled guest relations, resolved complaints professionally, and ensured a consistently positive guest experience
Oversaw procurement, inventory management, and vendor relationships to ensure cost-effective operations
Monitored hotel revenue, controlled operational expenditure, and prepared financial and occupancy reports for ownership
Ensured compliance with health, safety, and hospitality regulatory standards at all times
Coordinated events, reservations, and VIP guest services, maximising occupancy and revenue opportunities

Customer Care & Distribution Coordinator / Supervisor - Guinness Company, Benin - Benin

Coordinated and supervised day-to-day customer care and product distribution operations across assigned territories
Managed and mentored a team of customer service and distribution field staff, ensuring adherence to company standards
Monitored and evaluated distribution routes, identifying inefficiencies and implementing corrective measures to improve delivery performance
Served as the primary liaison between clients, distributors, and internal sales and logistics teams
Resolved customer complaints, queries, and service failures promptly, escalating complex cases to line management
Oversaw inventory and stock management at distribution points, ensuring adequate supply and minimising wastage
Prepared daily, weekly, and monthly reports on distribution activities, customer feedback, and team performance
Maintained strong client relationships to drive repeat business, loyalty, and positive brand representation

Customer Care Officer - Cubana Transport Agency, Abuja - Abuja

Attended to passenger enquiries, ticketing requests, and travel information across all routes
Managed the boarding process, ensuring orderly departure procedures and accurate passenger manifests
Resolved passenger complaints and service issues promptly, maintaining high satisfaction levels
Coordinated with drivers and operations staff to ensure punctual dispatches and arrivals
Maintained accurate daily transaction records and submitted operational reports to management
Promoted company transport services and participated in customer retention and marketing initiatives

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