Florence Columba

Experienced Hospitality and Food & Beverage Manager with over 10 years of progressive experience leading restaurant, bar, banquet, and hotel operations. Proven ability to improve guest satisfaction, lead high-performing teams, coordinate large-scale events, control operational costs, and maintain exceptional service standards. Passionate about delivering memorable guest experiences while driving operational excellence and profitability.

Food & Beverage Manager - Rento Hotels & Suites - Owerri, Imo State

(2025-01 - 2026-07)

• Directed daily restaurant, bar, room service, and banquet operations while leading a team of 25 employees.
• Coordinated weddings, conferences, corporate meetings, and social events, ensuring seamless execution and high guest satisfaction.
• Prepared monthly operational reports and presented recommendations to management to improve departmental performance.
• Collaborated with the Executive Chef and other departments to enhance operational efficiency and service delivery.
• Controlled inventory, monitored food and beverage costs, and implemented measures to reduce waste.
• Resolved guest concerns professionally, ensuring positive guest experiences and repeat business.

Food & Beverage Supervisor - Imo Concorde Hotel - Owerri, Imo State

(2022-01 - 2023-12)

• Supervised restaurant operations and frontline service teams.
• Coordinated banquet services and event setup while maintaining excellent service standards.
• Supported employee training and consistently delivered high levels of guest satisfaction.

Food & Beverage Manager - Willow Wood Hotels - Owerri, Imo State

(2019-01 - 2020-12)

• Managed daily restaurant and bar operations.
• Supervised food and beverage staff to maintain high service standards.
• Controlled inventory, monitored costs, and coordinated food service for hotel events.

Food & Beverage Manager - Rapour Hotels - Owerri, Imo State

(2016-01 - 2018-12)

• Oversaw daily food and beverage operations.
• Managed stock control, purchasing, and food safety compliance.
• Maintained quality service and operational standards.

Administrative Officer - The Broad Oak Schools - Owerri, Imo State

(2015-01 - 2016-12)

• Coordinated daily administrative activities.
• Maintained records, prepared reports, and supported office operations.

B.Sc. - Information Technology - National Open University of Nigeria

National Diploma (ND) - Information Technology - Federal University of Technology Yola