Florence Columba
Hospitality Operations & Food & Beverage Manager
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About
Experienced Hospitality and Food & Beverage Manager with over 10 years of progressive experience leading restaurant, bar, banquet, and hotel operations. Proven ability to improve guest satisfaction, lead high-performing teams, coordinate large-scale events, control operational costs, and maintain exceptional service standards. Passionate about delivering memorable guest experiences while driving operational excellence and profitability.
Experience
Food & Beverage Manager - Rento Hotels & Suites - Owerri, Imo State
(2025-01 - 2026-07)
- Directed daily restaurant, bar, room service, and banquet operations while leading a team of 25 employees.
- Coordinated weddings, conferences, corporate meetings, and social events, ensuring seamless execution and high guest satisfaction.
- Prepared monthly operational reports and presented recommendations to management to improve departmental performance.
- Collaborated with the Executive Chef and other departments to enhance operational efficiency and service delivery.
- Controlled inventory, monitored food and beverage costs, and implemented measures to reduce waste.
- Resolved guest concerns professionally, ensuring positive guest experiences and repeat business.
Food & Beverage Supervisor - Imo Concorde Hotel - Owerri, Imo State
(2022-01 - 2023-12)
- Supervised restaurant operations and frontline service teams.
- Coordinated banquet services and event setup while maintaining excellent service standards.
- Supported employee training and consistently delivered high levels of guest satisfaction.
Food & Beverage Manager - Willow Wood Hotels - Owerri, Imo State
(2019-01 - 2020-12)
- Managed daily restaurant and bar operations.
- Supervised food and beverage staff to maintain high service standards.
- Controlled inventory, monitored costs, and coordinated food service for hotel events.
Food & Beverage Manager - Rapour Hotels - Owerri, Imo State
(2016-01 - 2018-12)
- Oversaw daily food and beverage operations.
- Managed stock control, purchasing, and food safety compliance.
- Maintained quality service and operational standards.
Administrative Officer - The Broad Oak Schools - Owerri, Imo State
(2015-01 - 2016-12)
- Coordinated daily administrative activities.
- Maintained records, prepared reports, and supported office operations.
Education
B.Sc. - Information Technology - National Open University of Nigeria
National Diploma (ND) - Information Technology - Federal University of Technology Yola
