Folake Ibukun

Customer-focused and detail-oriented professional with experience in front desk operations, guest relations, and client support. Skilled in handling customer inquiries, resolving complaints, managing appointments, and delivering excellent service in fast-paced environments. Strong communication, problem-solving, and multitasking abilities with proficiency in Microsoft Office and digital communication tools.

Front Desk Officer - OAR Medical Center

(2025-01)

Served as the first point of contact for patients and visitors, ensuring professional and friendly customer service.

• Handled incoming calls, responded to inquiries, and directed customers to the appropriate departments.
• Managed appointments and coordinated schedules efficiently to reduce waiting time.
• Resolved customer concerns calmly and professionally while maintaining confidentiality.
• Maintained accurate digital and physical records in compliance with organizational standards.

Receptionist - M25 African Pub

(2018-01 - 2019-12)

• Welcomed guests warmly and ensured a positive customer experience.
• Managed reservations, inquiries, and phone bookings efficiently.
• Handled customer complaints professionally and provided quick solutions.
• Worked closely with team members to ensure smooth daily operations.
• Maintained professionalism and composure in high-pressure situations.

Bachelor of Arts - Theatre and Media Arts - Ekiti State University (EKSU) (2019-01 - 2025-12)