Folake Ibukun
Front Desk Officer
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About
Customer-focused and detail-oriented professional with experience in front desk operations, guest relations, and client support. Skilled in handling customer inquiries, resolving complaints, managing appointments, and delivering excellent service in fast-paced environments. Strong communication, problem-solving, and multitasking abilities with proficiency in Microsoft Office and digital communication tools.
Experience
Front Desk Officer - OAR Medical Center
(2025-01)
Served as the first point of contact for patients and visitors, ensuring professional and friendly customer service.
- Handled incoming calls, responded to inquiries, and directed customers to the appropriate departments.
- Managed appointments and coordinated schedules efficiently to reduce waiting time.
- Resolved customer concerns calmly and professionally while maintaining confidentiality.
- Maintained accurate digital and physical records in compliance with organizational standards.
Receptionist - M25 African Pub
(2018-01 - 2019-12)
- Welcomed guests warmly and ensured a positive customer experience.
- Managed reservations, inquiries, and phone bookings efficiently.
- Handled customer complaints professionally and provided quick solutions.
- Worked closely with team members to ensure smooth daily operations.
- Maintained professionalism and composure in high-pressure situations.
Education
Bachelor of Arts - Theatre and Media Arts - Ekiti State University (EKSU) (2019-01 - 2025-12)
