Foxx Smith

Experienced and results-driven Hotel Operations Manager with over 18 years of leadership experience in luxury hotels, serviced apartments, and international hospitality operations across Nigeria and Qatar. Proven expertise in hotel operations, guest relations, revenue growth, staff leadership, and compliance. Known for driving operational excellence, increasing occupancy, improving guest satisfaction, and leading large multicultural teams. Passionate about delivering world-class guest experiences and sustainable business growth.

Senior Consultant Manager at Wertvoll Consulting Service (2025-03 – 2023-12)

Transforming Hotels, Restaurants & Lounges Through People, Systems & Service Excellence

• Led consulting engagements that improved operational efficiency by up to 20% across hospitality clients
• Implemented SOPs and KPI frameworks that enhanced service consistency and increased guest satisfaction ratings
• Supported revenue optimization strategies resulting in measurable cost reductions and improved profit margins
• Delivered targeted staff training programmed that reduced performance gaps and strengthened leadership capability
• Guided turnaround projects that stabilized underperforming operations and restored structured management control

Hospitality / House Manager at 2nd Avenue Ikoyi (2023-12)

• Directed daily operations of luxury serviced apartments, ensuring exceptional service standards across all departments
• Supervised front office, housekeeping, maintenance, and F&B services to maintain premium guest experience
• Acted as the primary guest liaison from inquiry through check-out, resolving issues professionally and promptly
• Implemented service quality controls, ensuring full compliance with health, safety, and regulatory standards
• Recruited, trained, scheduled, and mentored staff to build a high-performance team culture
• Collaborated with marketing teams to drive occupancy, corporate bookings, and special events. Strengthened relationships with clients, vendors, and corporate partners

Duty Manager / Head of Reservations at Al-Emadi Hospitality Luxury (2022-10)

• Managed daily operations for 6,734 luxury cabin rooms with a workforce of 215+ staff
• Increased guest satisfaction scores by 25% within one year
• Reduced operational costs by 15% through process optimization and vendor negotiations
• Led front office and reservations teams during FIFA World Cup Qatar, managing full occupancy operations for 9 months
• Supervised and trained a reservations team of 19 receptionists, ensuring seamless check-in and check-out operations
• Ensured strict compliance with international hospitality standards and safety regulations
• Key Achievement: Successfully managed one of the largest hospitality operations during the FIFA World Cup, maintaining service excellence under extreme demand

General Manager at St. Jacobs Hotel & Suites (2020-08)

• Oversaw full operations of a 44-room luxury hotel, achieving a 35% occupancy increase within 3 months
• Reduced operating expenses by 15% while maintaining service quality
• Developed and executed marketing strategies that increased revenue by 25% year-on-year
• Led and developed a team of 37 staff, improving service delivery and guest satisfaction
• Successfully hosted 16 State Governors during Ondo State elections, managing high-profile protocol requirements

Head of Operations at Mahogany Hotel & Suites (2018-12)

• Directed hotel-wide operations, ensuring consistent service excellence across all departments
• Worked closely with Heads of Department to achieve business and profitability targets
• Conducted regular operations meetings, safety audits, and fire drills
• Deputized for the General Manager and handled all escalated guest complaints and operational challenges

Front Office Manager at Royal Spring Palms (2018-04)

• Managed front office operations for 133 luxury apartments
• Led a team of 9 front desk staff, improving operational efficiency by 21%
• Increased guest satisfaction scores by 21% through an enhanced feedback system
• Achieved Best Hotel 2018 – Miss Africa Event recognition
• Reduced staff turnover by 11% through targeted training programs

Food & Beverage Manager at Best Western Plus Hotel (2016-09)

• Oversaw multiple dining outlets including fine dining, casual restaurants, and room service
• Increased F&B revenue by 20% within 3 months through promotions and menu innovation
• Managed and trained 14 F&B staff, maintaining high service and hygiene standards
• Reduced inventory costs by 10% while maintaining quality

F&B Supervisor at Best Western Plus Elomaz Hotel (2014-01)

• Supervised pool and lounge bar operations
• Trained and scheduled staff to ensure smooth daily service delivery
• Maintained high guest satisfaction and service consistency

Front Desk Supervisor at Best Western The Island Hotel (2008-03)

Supervised front desk operations, reservations, and guest relations

• Reduced check-in/check-out wait times by 30%
• Improved guest satisfaction scores by 20%
• Increased peak-season revenue by 10% through upselling initiatives

B.Sc. in Computer Science – University of Calabar (2013)

NYSC (2014)

SSCE (1998)

FSLC (1992)