Gloria Ekesiobi

A proactive and achievement-driven individual offering remarkable experience in customer service, business management, executive support and administration. A growth catalyst with business development ability, customer communication skills, administrative skills, relationship management skills, strong ability to organize business operations, display professionalism, positive mental attitude, dedication to excellence, and demonstrated ability to cultivate high profile business relationship. Seeking to extend my record of excellent service to drive corporate productivity and profitability with an uncompromising approach to achieving and exceeding performance indicator.

• Based on my experience as an administrative secretary in jacos Engineering and Technical services. Dec 2019-August 2021

My key achievements

*Strengthened customer relationship by profiling to discover customer needs, providing helpful recommendations and advice on products and services of their choice.

*Drove organizational growth by 20% through providing top-notch administrative support.

*Upheld a high level of professionalism during customer engagement, enhancing customer experience and satisfaction, while creating positive customer rating.

*Leveraged extensive knowledge of company's products for effective cross-selling and upselling of product to increase customer purchase and meet daily sale target.

*Increase office organization by 25% through developing a More efficient filling system e.t.c.

• Base on my experience as a human resource assistance at Akarigbo's palace (admin department). Sept 2021-Sept 2022.

My key achievements.

*Assisted In establishing an efficient work flow process, monitored daily productivity and implemented modifications to improve effectiveness of personels and operations.

*Adhere closely to organizational policy and procedures while developing and maintaining a two-way communication with other executives to drive organizational growth.

*Assisted In communicating cooperate objectives across all levels of management through regular correspondence and schedule status updates.

*Demonstrated a high level of administrative proficiency while ensuring office administrations were professionally and effectively carried out.

*Perform administrative duties including receiving, screening, scheduling appointments, keeping records, and filing of important administrative documents, maintaining a high level of professionalism.

University of Abuja B.ed in social studies education. January 2017-August 2021.

Chartered Institute of Human Resource Management. Sept 2021- October 2022

Certified Human Resource

Associate CIHRM

PGD-CIHRM