OPERATIONS MANAGER at Krystal Int'l Services (2025-01 – Present)
- Execution and implementation of operational process , to ensure smooth running of the business
- Maintaining and increasing the efficiency of the company
- Crisis Management and Conflict Resolution, promptly meeting deadlines
- Co-ordination and supervision of all departments in the organization, to increase Long term productivity
- Implementation of company policies and setting KPI's to meet organizational growth
ADMINISTRATION MANAGER at Francesca Extraordinaire Couture (2022-09 – 2024-11)
- Recruitment and Training of Employees, employee relations and bonus administration
- Processing payment of full time employees and contract staffs
- Monthly expenditure analysis sheet , at the end of the month and preparation of budget for a new month
- Record of total number of staffs, and staff performance evaluation. Manage attendance, Employee annual Leave and Implementation of Disciplinary actions on Employees who go against company policies.
- Depositing and withdrawal of cash from the bank, as well as analysis of cash inflows and cash outflows at the expenditure analysis book
CLIENTS RELATION OFFICER at Shop With Barrpis (2020-11 – 2022-08)
- Nurturing Long time partnership with key clients, to ensure Loyalty and Retention to the Company.
- Acting as Primary Liason to ensure customer satisfaction and business growth.
- Management of company's social media accounts, constantly following up customers, handling complaints and tailoring immediate solutions.
RECEIVING CLERK at Pathway Galleria (2019-01 – 2020-09)
- Maintaining inventory counts and quality control procedures for incoming and outgoing products.
- Comparing purchase orders with invoices and packaging lists .
- Processing returns for correction or unsatisfactory items.
CUSTOMER SERVICE REPRESENTATIVE at Siggy Global services (2017-07 – 2019-12)
- Worked as a customer satisfaction personnel, ensuring continuous communication with customers.
- Solving escalating problems, thereby increasing customer satisfaction.
- Functioned as a representative, willing and always ready to perform and help out in other roles in the organization.
