Grace Atanda
Customer service and sales professional with experience in customer support, cold calling, appointment setting, and client relationship management across remote and on-site environments.
Hire this person
Send a job offer directly to this candidate
About
Customer Service and Sales Support Specialist with approximately 5 years of experience across remote and in-person roles in customer support, sales, and cold calling. Skilled in managing customer interactions, lead conversion, appointment scheduling, and CRM-based workflows across chat, phone, and email. Strong ability to build relationships, resolve issues, and contribute to revenue growth in fast-paced environments.
Experience
Cold Calling Representative at Ann Digital District (2026-01 – Present)
- Conduct outbound cold calls to generate and qualify business leads
- Engage prospects by identifying needs and presenting service solutions
- Handle customer enquiries and follow-ups to support conversions
- Support onboarding and enrollment process coordination
- Assist with payment tracking and client follow-up communication
- Maintain accurate records of calls, leads, and customer interactions
- Achieved 20–30% conversion rate on engaged leads
- Supported lead generation and appointment setting
Sales Lead & Customer Service Representative at The Fabric Butik Limited (2025-08 – 2025-12)
- Managed customer enquiries via WhatsApp and Instagram
- Converted leads into paying clients through follow-ups
- Guided clients on fabric selection and services
- Coordinated orders and delivery updates
- Maintained strong customer relationships
- Improved sales conversion and customer engagement
- Increased customer satisfaction through communication
Sales & Customer Service Representative at Golden Age (2024-05 – 2025-06)
- Handled customer enquiries and order coordination
- Provided product guidance and upselling support
- Maintained client records and follow-ups
- Contributed to 25% revenue growth through upselling
Customer Support Representative at Humanity Protocol (2021-01 – 2024-02)
- Provided chat, phone, and email support
- Assisted with onboarding and troubleshooting
- Managed CRM-based ticket resolution
- Escalated technical issues to relevant teams
- Resolved 95% of tickets within SLA
- Increased customer satisfaction by 18%
Education
Bachelor of Arts in History and Diplomatic Studies – University of Abuja
