Grace Michael
Customer service representative
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About
Highly organized and detail-oriented professional with a proven track record in customer service and administrative support. Demonstrates strong skills in client relationship management, record-keeping, and process efficiency. Adept at multitasking, meeting deadlines, and supporting teams in achieving organizational goals. Seeking to leverage skills in a Recruitment Administrator role to contribute to effective hiring processes and team success.
Experience
Customer service representative at PRM Africa Lagos (2024-06 – 2026-05)
- Managed client inquiries and maintained accurate case files, ensuring timely responses and detailed documentation.
- Delivered client support by addressing billing inquiries and guiding clients through payment options via calls, emails, and chats.
- Provided information about services and processes, ensuring clients were supported and informed throughout.
- Acted as a liaison between clients and management, building trust and fostering smooth communication.
Human Resources manager/ PA at Nur-Alhuda travel agency (2020-02 – 2023-12)
- Managed recruitment, selection, and onboarding processes.
- Developed and implemented HR policies and procedures.
- Handled employee relations, grievances, and conflict resolution.
- Coordinated staff training and professional development programs.
- Conducted performance evaluations and supported career progression.
- Administered compensation, benefits, payroll, and leave management.
- Maintained accurate employee records and ensured confidentiality.
- Managed daily schedules, calendars, and appointments for executives
- Handled phone calls, emails, and correspondence professionally
- Organized meetings, prepared agendas, and recorded minutes
- Coordinated travel arrangements, including flights, accommodation, and itineraries
Marketing impact team (MIT) at Airtel Nigeria (2017-03 – 2019-06)
- Improved customer satisfaction by 30% through the implementation of enhanced service methods and staff training.
- Supervised sales operations, providing product recommendations and addressing customer inquiries effectively.
- Maintained comprehensive records of sales, shipments, and inventory, ensuring accurate stock management.
- Resolved customer feedback and product-related concerns amicably, contributing to a positive shopping experience.
Education
High national diploma in Microbiology – Kano state school of technology (2021 – 2023)
National diploma in Communication – Kano state school of technology (2015 – 2019)
