Grace Michael

Highly organized and detail-oriented professional with a proven track record in customer service and administrative support. Demonstrates strong skills in client relationship management, record-keeping, and process efficiency. Adept at multitasking, meeting deadlines, and supporting teams in achieving organizational goals. Seeking to leverage skills in a Recruitment Administrator role to contribute to effective hiring processes and team success.

Customer service representative at PRM Africa Lagos (2024-06 – 2026-05)

• Managed client inquiries and maintained accurate case files, ensuring timely responses and detailed documentation.
• Delivered client support by addressing billing inquiries and guiding clients through payment options via calls, emails, and chats.
• Provided information about services and processes, ensuring clients were supported and informed throughout.
• Acted as a liaison between clients and management, building trust and fostering smooth communication.

Human Resources manager/ PA at Nur-Alhuda travel agency (2020-02 – 2023-12)

• Managed recruitment, selection, and onboarding processes.
• Developed and implemented HR policies and procedures.
• Handled employee relations, grievances, and conflict resolution.
• Coordinated staff training and professional development programs.
• Conducted performance evaluations and supported career progression.
• Administered compensation, benefits, payroll, and leave management.
• Maintained accurate employee records and ensured confidentiality.
• Managed daily schedules, calendars, and appointments for executives
• Handled phone calls, emails, and correspondence professionally
• Organized meetings, prepared agendas, and recorded minutes
• Coordinated travel arrangements, including flights, accommodation, and itineraries

Marketing impact team (MIT) at Airtel Nigeria (2017-03 – 2019-06)

• Improved customer satisfaction by 30% through the implementation of enhanced service methods and staff training.
• Supervised sales operations, providing product recommendations and addressing customer inquiries effectively.
• Maintained comprehensive records of sales, shipments, and inventory, ensuring accurate stock management.
• Resolved customer feedback and product-related concerns amicably, contributing to a positive shopping experience.

High national diploma in Microbiology – Kano state school of technology (2021 – 2023)

National diploma in Communication – Kano state school of technology (2015 – 2019)