Halimat Mohammed
Customer service representative
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About
Customer focused and detail-oriented customer service representative with experience handling high volume customer inquiries, email correspondence, scheduling and issue resolution in fast paced environments. Skilled in clear communication, problem solving and maintaining positive customer relationships. Proven ability to manage multiple requests efficiently while maintaining high satisfaction ratings and meeting service standards.
Experience
Customer Support/Administrative Assistant at Kidda Global Limited (2024-01 – Present)
Handled high-volume customer inquiries via email and messaging platforms with professionalism and accuracy. Maintained customer satisfaction and resolved service issues efficiently.
- Responded to high-volume customer inquiries via email and messaging platforms with professionalism and accuracy
- Maintained a 95% customer satisfaction rate through timely follow-ups and clear communication
- Coordinated between customers and internal teams to resolve service issues efficiently
- Managed scheduling across multiple time zones, reducing missed appointments by 40%
- Updated and maintained customer records to ensure accurate tracking and reporting
Class Instructor at Crescent Pearls Leadership Academy (2023-01 – Present)
Designed and delivered engaging lessons to over 100 students. Maintained accurate records and supported academic growth through structured learning.
- Designed and delivered engaging lessons to over 100 students across academic sessions
- Maintained accurate student records and prepared reports for management
- Coordinated classroom activities and supported academic growth through structured learning
- Developed strong interpersonal, conflict-handling, and customer engagement skills in a people-centered role
- Communicated schedules, updates, and feedback clearly to diverse stakeholders
Virtual Assistant at Antfunnel (2023-01 – 2024-01)
Managed customer emails, meeting schedules, and follow-up communications. Provided administrative support to ensure smooth service delivery.
- Managed customer emails, meeting schedules, and follow-up communications
- Assisted clients with inquiries and provided administrative support to ensure smooth service delivery
- Maintained organized documentation and supported daily operations with attention to detail
- Contributed to improved response times and consistent customer experience
Education
B.Sc (Ed) in Agricultural Science – University of Ilorin (2017-01 – 2021-01)
