Lydia Emmanuel

Motivated and detail-oriented Customer Service Professional with 1 year of hands-on experience in customer inquiry handling, complaint resolution, and client relationship management. Proven ability to deliver prompt, professional, and solutions-driven support in fast-paced environments. Skilled in verbal and written communication, data entry, and administrative support.

Seeking an entry-level customer service or administrative role where strong interpersonal skills and a client-first mindset will contribute to team performance and customer satisfaction.

Customer Service Officer (IT) at AZ Technology (2020-01 – 2021-12)

• Responded to customer inquiries, bookings, and service order requests, ensuring timely resolution and high satisfaction rates.
• Managed customer complaints using active listening and conflict resolution techniques, consistently maintaining a positive client experience.
• Built and maintained strong client relationships that resulted in repeat business and referrals.
• Maintained organized records of orders, customer preferences, and service delivery timelines for accurate data tracking.
• Communicated pricing information and service details clearly to clients, supporting informed decision-making.
• Collaborated with team members to meet daily service targets in a structured, fast-paced environment.

Higher National Diploma (HND) in Business Administration & Management – Heritage Polytechnic (2026)

Ordinary National Diploma (OND) in Business Administration & Management – Eastern Polytechnic (2020)