Hassan Muhammad

Results-driven banking and customer experience professional with 7+ years of progressive experience across digital banking, core banking operations, customer success, payments, transaction support, ATM operations and service delivery. Currently a Customer Service Officer at United Bank for Africa (UBA), with progression from Teller to ATM Custodian and Customer Service Officer. Hands-on experience with Finacle Core Banking, extensively working across FinCore, CRM and SVS areas/modules from December 2019 to Present.

Selected as CX Ambassador for the BO/Branch for the 2026–2027 cycle. Combines practical banking expertise with an OND in Computer Science, a BSc in progress, UBA Banking School and UBA Academy professional development. Targeting international remote opportunities in FinTech, Digital Banking, Payments, Customer Success and Customer Operations.

Customer Service Officer at United Bank for Africa (UBA) (2023-12 – Present)

• Manage customer requests, account servicing, enquiries and complaints while maintaining high service standards.
• Use Finacle Core Banking, including FinCore, CRM and SVS areas/modules, for customer and operational activities.
• Support account opening and maintenance, BVN-related services, transaction investigations and operational escalations.
• Support digital banking and payment-related enquiries, transaction exceptions and service-resolution processes.
• Document cases, follow internal workflows and collaborate with support teams to drive issues to resolution.
• Selected as CX Ambassador for the BO/Branch for 2026–2027, supporting customer-experience awareness and service culture.

ATM Custodian at United Bank for Africa (UBA) (2020-09 – 2023-11)

• Managed ATM monitoring, balancing, replenishment coordination and operational exception handling.
• Investigated ATM transaction complaints and coordinated resolution with relevant operational teams.
• Maintained operational records and followed banking controls, procedures and service standards.
• Supported timely resolution of ATM and transaction issues to minimize customer impact.

Teller at United Bank for Africa (UBA) (2019-12 – 2020-08)

• Processed customer cash and banking transactions accurately in line with operational controls.
• Used Finacle Core Banking and related workflows for transaction processing and account activities.
• Assisted customers with transaction enquiries and routine banking requests.

Intern at Polaris Bank PLC (2018-09 – 2019-11)

• Supported branch operations, customer documentation and administrative banking processes.
• Monitored sundry deposit activities and assisted with BVN validation, document management and operational records.

Bachelor of Science (BSc) – National Open University of Nigeria (NOUN)

Ordinary National Diploma (OND) in Computer Science – Federal Polytechnic Bali (2017)

– Al-Iman School, Jalingo (2015)