Hephzibah John

Organized, adaptable, and service-oriented professional with practical experience in event ushering, team coordination, customer service, identity registration services, and social media management. Possesses strong communication, leadership, persuasion, and problem-solving skills, with the ability to remain composed under pressure and maintain professionalism in challenging situations. Eager to contribute to an organization through effective administrative support, client relations, organization, and front desk operations while continuing to develop professionally.

Social Media Manager at Taris China-Naija Luxury

2 Months

• Managed the company’s social media page to maintain an active online presence.
• Created and published posts to promote products and services.
• Responded to comments and inquiries from potential customers.
• Engaged with prospective buyers and supported customer communication through social media.

SIM Registration and NIN Services at MTN Sub-Outlet

4 Months

• Registered SIM cards in accordance with assigned operational procedures.
• Assisted customers with National Identification Number (NIN) registration and recovery services.
• Facilitated the printing of plastic and paper NIN cards.
• Supported customers with registration-related inquiries and service needs.

Usher and Team Coordinator at ROYAL USHERS

5 Years

• Welcomed and directed guests at indoor and outdoor events.
• Coordinated ushering activities to support the smooth flow of events.
• Guided and trained new ushers on their duties and responsibilities.
• Helped maintain order, professionalism, and proper guest management during events.
• Worked collaboratively with team members to ensure effective event operations.

Event Usher at Leap Ushers and Events

3 Months

• Welcomed guests and provided directions at indoor and outdoor events.
• Assisted with guest movement and event organization.
• Maintained a professional and courteous approach when interacting with guests.
• Supported event personnel in ensuring a smooth guest experience.

Business Administration – National Open University of Nigeria (NOUN) (2030)

Senior Secondary School Certificate (SSCE)