Ifeoma Eunice

Detail-oriented Business Administration graduate with hands-on experience in administrative support, customer service, documentation, record keeping, inventory operations, and data management. Experienced in maintaining accurate records, updating spreadsheets, preparing invoices and reports, coordinating customer requests, tracking transactions and following up to ensure timely resolution. Proficient in Microsoft Excel, Google Sheets, digital documentation, customer communication, and day-to-day operational support.

Strong organizational, communication, and problem-solving skills with a keen eye for accuracy and service quality.

Inventory & Customer Support Manager - NICKLAS VENTURES

(2026-01)

• Provide day-to-day administrative and operational support across customer service, inventory, documentation, and order coordination.
• Maintain and update digital records, inventory logs, customer information, order details, and payment follow-up records.
• Use spreadsheets and digital tools to track stock movements, incoming products, customer orders, and service-related information.
• Catalogue incoming products and conduct periodic physical stock counts to support accurate inventory records.
• Prepare and process digital invoices, receipts, order documentation, and transaction records.
• Respond to customer inquiries, provide product and order information, and resolve complaints professionally.
• Track customer requests from initial inquiry through order processing, payment confirmation, dispatch, and post-service follow-up.
• Reconcile physical stock records with documented inventory information and identify discrepancies for correction.
• Maintain organized records of customer feedback, order status, payments, and delivery updates.
• Follow up on outstanding customer payments and service requests to ensure timely resolution and customer satisfaction.

Front Desk & Client Services Assistant / Administrative Assistant - DE-POTTER NIGERIA LTD

(2025-01 - 2025-12)

NYSC

• Provided front-desk, administrative, and client support to ensure smooth daily office operations.
• Received and responded to customer and visitor inquiries professionally and directed requests appropriately.
• Maintained accurate records, documents, correspondence, and administrative information.
• Assisted with data entry, documentation, filing, and routine administrative tasks.
• Supported the preparation and organization of reports and office documents.
• Coordinated communication between clients, staff, and relevant departments to support timely service delivery.
• Handled confidential and routine administrative information with professionalism and attention to detail.
• Monitored pending requests and followed up with relevant personnel to ensure issues were addressed.
• Supported daily office activities while maintaining organized documentation and efficient workflow.

Customer & Sales Support - XD-LCD CHINESE PHONE SCREEN DISTRIBUTION COMPANY - Lagos

(2024-01 - 2024-12)

• Managed customer inquiries through online communication channels and gathered customer requirements.
• Recorded customer needs and maintained organized customer and order information.
• Followed up with prospective and existing customers regarding product availability, pricing, orders, and payments.
• Confirmed payment information and coordinated order processing to minimize delays.
• Maintained customer relationships through timely communication and follow-up.

B.Sc. - Business Administration - Nnamdi Azikiwe University (2019 - 2023)