Isaac Chibuzo

Customer-focused and results-driven professional with experience in customer service, front desk operations, sales, hospitality, and cash handling. Skilled in responding to customer inquiries, resolving complaints, maintaining strong client relationships, and providing excellent service across different communication channels. Strong communication, problem-solving, and organizational skills with the ability to work independently and collaboratively in remote environments.

National

Diploma holder in Computer Science with a commitment to customer satisfaction and continuous learning.

Hotel Manager / Customer Service Assistant - Royale Rainbow Hotel - Dutse

(2024-01)

• Respond to customer inquiries and resolve guest complaints professionally to ensure satisfaction.
• Handle customer payments, bookings, and service-related concerns efficiently.
• Maintain accurate records of customer interactions and daily business operations.
• Coordinate with staff to improve customer experience and service delivery.
• Manage front desk communication and support customer needs effectively.

Receptionist / Customer Service Officer - Royale Rainbow Hotel - Dutse

(2020-01 - 2024-12)

• Handled front desk operations and responded to customer inquiries professionally.
• Assisted customers with bookings, complaints, and service requests.
• Maintained professional communication and ensured positive customer experiences.
• Supported administrative tasks and coordinated daily operations.

Sales Representative / Customer Relations Officer - Right Choice Paint - Anambra State

(2018-01 - 2019-12)

• Promoted company products and services to prospective and existing customers, resulting in increased sales and customer retention.
• Built and maintained strong customer relationships through professional communication and excellent service delivery.
• Responded promptly to customer inquiries, complaints, and requests, ensuring timely resolution of issues.
• Identified customer needs and recommended suitable products or services to meet their requirements.
• Followed up on leads and converted prospects into loyal customers.
• Processed orders, maintained accurate customer records, and updated customer information in company databases.
• Achieved sales targets and contributed to the overall growth and profitability of the organization.
• Prepared sales and customer service reports for management review.
• Collaborated with other departments to ensure seamless customer experience and service delivery.
• Conducted market research and gathered customer feedback to improve products and services.
• Handled customer complaints professionally and implemented appropriate solutions to maintain customer satisfaction.

Cashier - Break and Fast Restaurant - Kubwa

(2016-01 - 2018-12)

• Processed customer payments accurately through cash, POS, and transfers.
• Provided excellent customer support and resolved complaints professionally.
• Maintained accurate sales records and assisted with inventory tracking.
• Ensured a positive customer experience in a fast-paced environment.

National Diploma (ND) - Computer Science - Imo Polytechnic (2015-01 - 2017-12)

WASCE - Army Day Secondary School (2007-01 - 2013-12)

FSLC - Ola Model Primary School (2000-01 - 2006-12)