Ivuoma Daniel

Customer-focused Customer Service Specialist with over 3 years of experience providing remote customer support, client relationship management, and operational assistance. Proven ability to resolve customer issues efficiently, manage multiple communication channels, maintain accurate CRM records, and deliver exceptional client experiences. Skilled in managing multiple customer conversations through chat, email, WhatsApp, and social media while delivering professional, engaging, and customer-focused communication.

Proficient in Microsoft Excel, Google Sheets, data entry, and maintaining accurate records, with strong attention to detail and the ability to thrive in fast-paced remote work environments. A quick learner with excellent written communication, multitasking, and relationship-building skills, committed to providing exceptional service, meeting performance goals, and contributing to team success.

Sales Executive - RichRig Villas Limited - Abuja

(2026-02)

• Identify and engage prospective clients for real estate products and services.
• Managed client inquiries and provided product information.
• Conducted follow-ups and maintained customer relationships
• Addressed customer concerns throughout the sales process.
• Ensured a positive customer experience from initial contact to after-sales support.

Customer Service Specialist (Remote) - Not specified - Abuja, Nigeria

(2023-01 - 2025-12)

• Responded to customer inquiries and resolved issues through phone, email, and online communication channels.
• Delivered timely and accurate customer support through email, phone, live chat, and CRM platforms while maintaining a first-contact resolution approach.
• Managed client inquiries, account maintenance requests, onboarding support, and service-related issues, ensuring prompt resolution and high customer satisfaction.
• Managed high volumes of customer conversations through live chat, WhatsApp, email, and social media while maintaining professionalism and quick response times.
• Built rapport with customers by engaging in friendly, personalized conversations and maintaining long-term communication.
• Resolved customer inquiries efficiently while ensuring high customer satisfaction and retention.

Research Assistant (NYSC) - Institute for Peace and Conflict Resolution - Abuja

(2025-01 - 2025-12)

• Maintained organized records and handled sensitive information.
• Provided administrative and operational support.
• Assisted in preparing reports and documentation.

SaaS Associate (Part-Time, Remote) - CloudCore Technologies - Remote

(2025-03 - 2025-12)

• Delivered customer support and handled client inquiries.
• Managed communications and resolved issues efficiently.
• Delivered customer support via digital communication channels.
• Resolved client inquiries and technical issues efficiently.
• Maintained accurate records of customer interactions.
• Collaborated with team members to improve customer experience.

Secretary Intern - Ministry of Justice - Abuja

(2023-08 - 2023-11)

• Managed front desk operations, schedules, and correspondence.
• Maintained organized records and assisted in event coordination.

Passenger Service Agent (Intern) - Nnamdi Azikiwe International Airport - Abuja

(2022-08 - 2022-11)

• Assisted passengers and provided customer-focused service.
• Handled reservations, ticketing duties, and documentation.
• Assisted passengers with inquiries, complaints, and travel-related issues.
• Provided customer-focused service in a fast-paced environment.
• Handled documentation and reservation-related requests.

Office Assistant (Intern) - Nigeria Communications Commission - Nigeria

(2021-08 - 2021-11)

• Supported office operations and documentation.
• Drafted correspondence and managed records.

Virtual Assistant (Remote) - Not specified - Remote

(2020-06 - 2021-07)

• Scheduled meetings, appointments, and maintained calendars for clients.
• Coordinated administrative tasks and ensured smooth daily operations.
• Prepared documents, reports, and presentations using Microsoft Office and Google Workspace.
• Organized digital files and maintained accurate records.
• Conducted online research and compiled information to support business activities.
• Assisted with customer support, follow-ups, and stakeholder communication.

B.A. - History and International Relations - Elizade University (2020 - 2024)

WAEC - Solid Rock International School (2014 - 2020)