Jabiru Sani

Results-driven operations and AI automation specialist with 3+ years of experience in client relationship management, transaction accuracy, and operational delivery across financial services and commerce. Skilled in leveraging AI tools and process automation to streamline customer support workflows, reduce manual processing times, and optimize high-volume operations. Blends strong communication with data-driven problem solving to elevate service standards and operational efficiency.

Operations & Relationship Lead - JSI Global Fabric Ventures - Kaduna, Nigeria

(2023-01)

• Managed wholesale and retail account portfolios, implementing automated inquiry tracking and prompt response systems to maintain high client retention.
• Streamlined order processing and logistics fulfillment workflows, utilizing digital tools to minimize errors and optimize delivery timelines.
• Identified automated cross-selling opportunities across key product lines to support sustainable revenue growth.

Operations & Customer Support Specialist - Access Bank PLC - Kaduna, Nigeria

(2020-01 - 2023-12)

• Processed complex financial transactions with 99% accuracy by adhering strictly to operational compliance and risk management protocols.
• Automated customer onboarding routines and document checks, shortening processing times for new account setups.
• Utilized CRM databases to track customer inquiries, resolve high-priority escalations, and consistently exceed product sales targets.
• Collaborated with branch teams to optimize daily cash and operational workflows, standardizing repeatable support tasks.

BSc. - Sociology - Kaduna State University (2014-01 - 2018-12)