Jacinta Samson

Administrative professional with experience spanning office operations and HR, from strategic collaboration, Innovative talent management, setting a template of an organization’s culture, staff motivation & productivity measurement of staff, training of staff for career growth, leadership, drafting employment documentation to running new-hire onboarding end-to-end and payroll functions. Trusted with confidential employee data, vendor relationships, and the kind of background coordination that keeps an organization running. Methodical, calm under pressure, and detail-driven.

Targeting a People Operations role focused on HR administration in a fast-paced, multi-entity organization. I have a strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

I am also equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors.

Administrative Officer/HR Support at Agriseedco Nigeria Limited (2025-03 – 2026)

• Managed HR administration and operations for 130-person organization and supervised admin staff.
• Defined core values, embedding them into foundational employee lifecycles, and aligning everyday policies with desired behaviors.
• Created an environment where employees feel valued, supported, and aligned with the organization’s values.
• Drafted and issued offer letters, employment contracts, and HR correspondence using approved organizational templates.
• Encouraged staff motivation by implementing competitive compensation like end-of-the-year recognition award, performance bonuses, public praise (employee-of-the-month) awards and promote diversity to keep the workforce motivated and connected.
• Coordinated all travel administration including domestic and international flight bookings, hotel reservations, and visa processing.
• Maintained 100% audit-ready digital and physical records for employees covering personnel files, vendor contracts, visitor access, and customer accounts with zero data breaches.
• Ensured ongoing regulatory compliance with environmental health and safety regulators and local government agencies.
• Supervised office upkeep and equipment maintenance; mediated staff conflicts to sustain productivity and workplace cohesion.
• Redesigned administrative workflows reducing routine request turnaround time; quantified baseline and target timelines unavailable from CV.

Admin Officer (Contract) at United Surgicals (2025-01 – 2025-03)

• Office and Facility Management: Prompt repairs and maintenance of all office equipment and office supply availability.
• Travel Itinerary: Managed flight bookings and travel arrangements for senior associates and guests. Managed Visa on Arrivals for both senior associates and quests.
• Front Desk Administration: Handled official emails letters efficiently
• Compliance with Safety: Organized safety drills and trainings for associates in accordance with HSE safety compliance operations.
• Customer and Visitor’s Services: Welcomed guests with a friendly and personalized first impression to make them feel valued, maintained visitor’s log book and ensured their handling time are not exceeded above the required time.
• Professional Conduct: I ensure that there are no confidentiality breaches, complied with the company’s dress code and punctuality is not in question.
• Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
• Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.

HR Officer at El-Jes Global Investment (2023-10 – 2025-01)

• Managed HR administration and operations for 30 -person organization; Supervised admin staff and delegated tasks to maintain positive, productive administrative operations.
• Focused on transparent communication and early partnership with leaders to set expectations and create a supportive atmosphere.
• Encouraged staff motivation by implementing competitive compensation like end-of-the-year award of excellence, performance bonuses and public praise (employee-of-the-month) awards.
• Screened CVs across concurrent recruitment campaigns and filled vacancies within defined timeline
• Drafted and issued offer letters, employment contracts, and HR correspondence using approved organizational templates.
• Collected and maintains critical onboarding data like tax forms, direct deposit details, and legal names.
• Logged work hours, approved paid time off, sick leave, and overtime data needed for wage calculations.
• Managed enrollment for health insurance, retirement plans, and voluntary deductions, passing exact contribution amounts to payroll.
• Processed and negotiated vendor invoices; managed office inventory procurement, stocking, and logistics with zero payment discrepancies.
• Ensured wage policies adhere to broad labor laws, minimum wage rules, and employment regulations.
• Maintained 100% audit-ready digital and physical records for 130 employees covering personnel files, vendor contracts, visitor access, and customer accounts with zero data breaches.
• Flight bookings, hotel reservations and visa processing
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

ICT Instructor at Lapan College Sabo (2022-06 – 2023-10)

• Enhanced IT proficiency among students by incorporating hands-on activities and real-world examples into lessons.
• Confirmed internet in classroom was used only for appropriate educational purposes.
• Monitored computer laboratory supplies and ordered low-stock items.
• Maintained computer hardware and software, troubleshooting any arising technical issues.
• Utilized multimedia resources effectively in presentations and lectures, increasing student interest in complex topics.
• Handled student behaviour issues as per school policy to maintain order in class.

ICT Officer (NYSC) at Integrity Schools (2021-06 – 2022-05)

• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Mentored students, helping them develop their skills and advance in their careers.
• Improved department efficiency by streamlining and implementing policies and processes.
• Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.

Computer Operator (SIWES) at Bouyeat Computers (2015-01 – 2017-04)

• Typed, printed, laminated and photocopied documents.
• Taught computer to students in training.
• Ran and maintained various machines such as desktops, printers and sorters.
• Operated computers and data processing equipment in line with established procedures.
• Performed continuous checks on data access types and file permissions.

Cashier/Secretary at Faith M.S. Academy Sabo (2013-04 – 2015-09)

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier at Sarki Mobile (2012-10 – 2013-04)

• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Addressed customer needs and made product recommendations to increase sales.

Computer Instructor/Operator at MoneyDobbs Communication World (2010-01 – 2012-01)

• Typed, printed and photocopied clients work.
• Taught students Basic Computer Appreciation skills.

HND in Computer Science – Federal Polytechnic (2020)

ND in Computer Science – Federal Polytechnic (2016)

Diploma in Computer Application – Hephzibah Institute of Computer Technology (2009)