Janet Juliet

Dedicated and results-driven professional with a Diploma in Industrial Relations and a BSc in Public Administration, bringing years of comprehensive experience in customer service, store assistant, front desk operations, and administrative support. Proven ability to manage client relations, coordinate office activities, and support organizational goals with efficiency and professionalism. Known for excellent interpersonal and communication skills, a strong work ethic, and a commitment to delivering exceptional service.

Skilled in handling inquiries, resolving complaints, maintaining records, and streamlining administrative processes to enhance productivity and customer satisfaction. Adept at working in fast-paced environments with a focus on detail, confidentiality, and continuous improvement.

Store Assistant/Customer Service Representative at BELLA BOOKS STORE, CHEVRON, LAGOS. (2025 – Present)

• Delivered excellent customer service by assisting customers with book selections, recommendations, and inquiries.
• Managed point-of-sale (POS) transactions, including cash handling, card payments, and issuing receipts.
• Maintained up-to-date knowledge of inventory, new arrivals, and bestsellers to effectively guide customers.
• Organized and restocked shelves, ensuring books and merchandise were neatly displayed and easy to locate.
• Handled customer complaints and concerns professionally, ensuring prompt resolution and customer satisfaction.
• Assisted in inventory management, including stock counting, tracking, and reporting low-stock items.

Customer Service Representative at DAYTONA PEOPLE’S PHARMACY, LEKKI PHASE 1, LAGOS. (2024 – 2025)

• Greeted and assisted walk-in customers with inquiries about prescriptions, over-the-counter medications, and general product availability.
• Handled incoming phone calls, scheduled refills, and provided timely updates on prescription readiness.
• Worked closely with pharmacists to ensure accurate communication of medication instructions, dosage, and side effects to customers.
• Processed sales transactions efficiently using the pharmacy’s point-of-sale (POS) system, ensuring accuracy in billing and change handling.
• Managed customer complaints and concerns with professionalism and empathy, resolving issues quickly or escalating when necessary.
• Maintained up-to-date records of customer interactions, transactions, and feedback in the pharmacy database.
• Ensured that waiting areas and service counters were kept clean, organized, and customer-friendly.

Front Desk Representaive at GLOBAL TECH COMPUTER INSTITUTE, IGANDO, LAGOS. (2022 – 2023)

• Warmly welcomed students, visitors, and staff, serving as the first point of contact and promoting a professional and friendly environment.
• Handled phone calls, emails, and walk-in inquiries regarding courses, schedules, registration procedures, and institute services.
• Managed student registration, admission forms, and enrollment documentation accurately and efficiently.
• Maintained and updated student records and databases, ensuring data accuracy and confidentiality.
• Scheduled appointments and coordinated meetings for administrative staff and instructors.
• Assisted in preparing class schedules, course outlines, and training materials for instructors and students.
• Supported administrative tasks such as photocopying, filing, document scanning, and typing correspondence.

Administrative Assistant at LAGOS COLLEGE OF NURSING, IGANDO, LAGOS STATE. (2021 – 2022)

• Provided comprehensive administrative support to academic and departmental staff, ensuring smooth day-to-day operations.
• Assisted in organizing student admissions, including application processing, interview scheduling, and documentation.
• Maintained and updated student records, staff files, and academic databases with accuracy and confidentiality.
• Managed incoming and outgoing communications, including phone calls, emails, and mail distribution.
• Coordinated class schedules, examination timetables, and academic calendars in collaboration with the academic office.
• Supported event planning and logistics for workshops, orientations, and college functions.
• Handled inventory and procurement of office supplies, ensuring availability and cost-effective usage.

BSc in Public Administration – OLABISI ONABANJO UNIVERSITY, OGUN STATE. (2018 – 2021)

DIPLOMA in Industrial Relations – OLABISI ONABANJO UNIVERSITY, OGUN STATE. (2016 – 2018)

Senior Secondary Certificate Examination (SSCE) – PHILWEL PRIVATE COLLEGE, EGAN, LAGOS STATE. (2009 – 2015)

First Sschool Leaving Certificate (FSLC) – MELTIDON NURSERY AND PRIMARY SCHOOL, AKESAN, LAGOS STATE. (2002 – 2007)