Jessa Ahmed

Results-driven Customer Relations and Administrative Support Specialist with 4+ years of experience in remote and hybrid environments. Proven track record of driving customer satisfaction, streamlining workflows, and managing high-volume communications across CRM platforms. Adept at cross-functional collaboration, conflict resolution, and delivering white-glove client experiences.

Known for strong ownership mentality, attention to detail, and the ability to thrive independently across international time zones.

Hybrid Executive Assistant at Miel by Poliderm (2023-11 – 2025-05)

Managed executive operations, client communications, and administrative workflows for executive leadership

• Managed 200+ weekly client emails and executive calendars via HubSpot, reducing response time by 30% and lifting customer satisfaction scores by 20%
• Owned multi-platform social media scheduling and content curation, growing engagement by 40% and contributing directly to a 15% revenue increase
• Maintained CRM databases with high accuracy, reducing data entry errors by 95% and saving executives 10+ hours of administrative work weekly
• Drafted customer-facing email sequences, newsletters, and templates that improved open rates and drove measurable increases in product inquiries and conversions
• Conducted competitor and market research to inform campaign strategy, improving ROI within three months of implementation
• Coordinated pre-launch logistics, influencer outreach, and event support, cutting launch preparation time by two weeks

Remote Executive Assistant at Fattush Fashion Official (2022-03 – 2023-09)

Provided executive support and stakeholder management for fashion brand leadership

• Coordinated 20+ weekly executive schedules and appointments, reducing scheduling conflicts and reclaiming 8 hours of productivity weekly
• Managed confidential stakeholder correspondence under strict data protocols, achieving a 25% improvement in client retention and satisfaction scores
• Triaged 50+ daily emails and 10+ calls, optimizing executive workflows and accelerating response times and decision-making speed
• Produced reports, presentations, and documentation that enhanced leadership's capacity for data-driven decision-making
• Negotiated vendor and service provider contracts, reducing operational costs while maintaining quality standards

Customer Support Representative at Bold and Beautiful Salon & Spa (2021-02 – 2022-01)

Delivered customer support and drove revenue growth through service upselling and client retention

• Resolved 100+ weekly customer inquiries via phone and messaging channels, improving satisfaction ratings by 25% and increasing repeat bookings by 15%
• Delivered accurate product and service guidance, upselling additional offerings and contributing to a 10% increase in monthly revenue
• Processed orders, returns, and exchanges with 100% accuracy using CRM tools and standardized SOPs, saving the team 5+ hours weekly
• Logged and tracked customer interactions and feedback systematically, enabling data-driven service improvements and reducing complaint resolution time

Bachelor of Science in Sociology – University of Abuja (2027)