Joseph Abakpa

Detail Oriented KYC Analyst with over 4+ years Of experience in conducting customer due diligence, enhancing compliance processes,and mitigating risks within financial institutions. Proficient in analyzing customer profiles, performing background checks,and ensuring adherence to regulatory requirements.Excellent communication skills and strong analyticak capabilities,with a keen eye for detail

Store Keeper at Fislife Electronic Store (2023-01 – Present)

• Receive deliveries from suppliers
• Check goods against waybill/invoice for quantity, quality, and damage
• Report shortages, excess, or damaged items immediately
• Store items properly by product and model number
• Arrange stock neatly on shelves/pallets for easy access and to prevent damage
• Ensure flammable, or fragile goods are stored safely
• Update bin cards, stock cards, and store ledger for every movement
• Use inventory software like SAP, Sage, or QuickBooks if company has it
• Prepare GRN (Goods Received Note) and SRN (Store Requisition Note)
• Release items only with approved requisition from authorized staff
• Ensure quantities issued match what's on the request form
• Keep signatures/proof of who collected what, when
• Do regular stock counts: daily, weekly, monthly
• Investigate discrepancies between physical stock and records
• Monitor stock levels and raise re-order alerts to avoid stock-outs
• Identify slow-moving, or obsolete stock and report it
• Keep the store clean, dry, and pest-free
• Follow fire safety and security procedures. Lock up and control access
• Prevent theft, pilferage, and damage
• Prepare daily/weekly/monthly stock reports for management
• Report losses, damages, and variances
• Assist during audits

Verification Officer at Gemstone Micro Finance Bank (2019-01 – 2022-12)

Executed end-to-end KYC/AML/CFT verification for retail and SME customers, validating BVN, NIN, IDs, and utility bills to ensure CBN compliance.

• Conducted physical and digital address verification via field visits, geo-tagged photos, and third-party confirmation to authenticate customer locations
• Verified employment letters, salary slips, CAC documents, and bank statements; detected forged/altered documents to prevent fraudulent loan disbursements
• Carried out loan and account opening verification by assessing business premises, lifestyle/income consistency, and preparing detailed reports with Recommend/Not Recommend verdicts
• Cross-checked applicant data with credit bureaus including CRC, FirstCentral, and CreditRegistry, flagging high-risk profiles to Risk/Fraud Unit
• Maintained 24-48hr TAT on all assigned cases while ensuring accuracy, data confidentiality, and full NDPR compliance
• Completed verification forms and uploaded supporting evidence on bank systems; attended to audit queries with zero infractions
• Reduced potential fraud exposure by identifying and escalating suspicious applications, contributing to improved portfolio quality and lower NPL rates
• Achieved 98%+ accuracy rate across 150+ monthly verifications while covering multiple LGAs within state and Inter State
• Trained 2 new field verification officers on CBN KYC guidelines and effective interrogation techniques

Canverser Team Lead at MTN Momo Payment Service Bank (2018-01 – 2019-12)

• Led and supervised a team of 8–15 field canvassers/agents to drive daily customer acquisition, product sign-ups, and brand awareness across assigned territories
• Planned daily routes and assigned locations to team members, ensuring 100% territory coverage and optimal use of time/resources
• Trained new canvassers on pitch delivery, objection handling, KYC documentation, and compliance with company/regulatory standards
• Monitored individual and team performance against KPIs: daily sign-ups, conversion rate, and quality of leads; provided real-time coaching to underperformers
• Conducted daily morning briefings and evening debriefs to set targets, review results, share feedback, and address field challenges
• Verified all customer forms, IDs, and data captured by team before submission to eliminate errors, fraud, and rejected applications
• Resolved escalated customer complaints and difficult field situations to protect company reputation and maintain team morale
• Tracked and reported daily/weekly team performance using Excel/Google Sheets; achieved 120% of monthly acquisition target for 3 consecutive months
• Managed team logistics including transport, T-shirts, flyers, and devices; ensured proper usage and accountability for all company assets
• Acted as liaison between field team and management, communicating market feedback, competitor activity, and operational challenge
• Supervised 10+ field agents to achieve daily customer sign-up and product activation targets across Abuja
• Trained team on sales pitch, KYC compliance, and data capture; maintained 95% form approval rate
• Tracked KPIs, resolved field issues, and reported performance, consistently exceeding monthly targets by 20%

Bsc in Industrial Chemistry – University Of Abuja (2015-01 – 2015-12)

National Youth Service Corp(NYSC) – Niger State (2017-01 – 2017-12)

– Victory Academic School Kakuri Kaduna (2009-01 – 2009-12)

– Great Mordern Primary School Mokwa Niger State (2002-01 – 2002-12)