Joy Ajisafe

Highly organized Administrative and Facility Officer with over 5 years of experience in real estate, facility administration, customer service, and office operations. Experienced in resident and visitor relations, records and document management, inventory control, administrative reporting, payroll preparation, and coordination of support personnel. Skilled in managing cleaners and technicians, supporting facility officers and project managers, responding to service requests, and maintaining efficient, service-focused environments.

Facility Administrative Officer - Mixta Real Estate Agency - Lagos

(2023-09)

• Serve as the first point of contact for homeowners, residents, visitors, and contractors, ensuring a professional and welcoming experience.
• Assist Facility Officers and Project Managers with daily facility operations, administrative activities, and customer service delivery.
• Manage and coordinate cleaners and technicians to support smooth day-to-day facility operations and service delivery.
• Monitor assigned cleaning and technical support activities and follow up on service requests to ensure timely attention.
• Contribute to improved customer satisfaction by responding promptly to enquiries, complaints, and service requests.
• Maintain and update office, facility, resident, and administrative records and filing systems for easy retrieval and compliance.
• Support preparation of payroll and other administrative processing activities for casual/support staff.
• Prepare administrative documents, memos, reports, correspondence, and other operational records as required.
• Support inventory and office supplies management, including documentation and coordination of requests.
• Coordinate communication with residents, contractors, service providers, and internal teams to facilitate efficient service delivery.

Front Desk & Customer Service - Mixta Real Estate Agency - Lagos

(2019-09 - 2023-08)

• Managed front desk operations, including incoming calls, emails, correspondence, visitors, and customer enquiries.
• Ensured compliance with company policies, administrative procedures, and service quality standards.
• Responded promptly to customer complaints, enquiries, and service requests, supporting timely resolution and customer satisfaction.
• Maintained accurate records of visitors, residents, customer interactions, and administrative documentation.
• Assisted Facility Officers and Project Managers with administrative and customer support activities.
• Provided professional customer service and maintained positive relationships with residents, visitors, and other stakeholders.

Bachelor of Business Administration - BBA - Lagos State University

National Diploma - Office Technology & Management - Yaba College of Technology, Yaba, Lagos State (2014)

Secondary School Leaving Certificate - St. Louis Girls Grammar School, Ikere-Ekiti