Joy Uzu

To contribute my banking, customer relationship management, and communication skills to a forward-thinking organization, while continuously developing my expertise and delivering exceptional service to customers.

Contact center agent (outbound) at Access Bank (2023-01 – Present)

• Make outbound calls to customers based on assigned campaigns.
• Follow up on customer inquiries, requests, and complaints.
• Promote and cross-sell bank products and services where applicable.
• Conduct customer satisfaction surveys and gather feedback.
• Remind customers of pending actions, appointments, or account-related matters.
• Verify customer information and maintain accurate records.
• Document all customer interactions in the system.
• Escalate complex issues to the appropriate department for resolution.

Customer service at Delight supermarket (2016-01 – 2017-12)

Provided excellent customer service, maintained accurate transactions, and supported daily sales and inventory operations.

Customer service at Eden suit (2017-01 – 2018-12)

• Provided excellent front-desk support and customer service to clients and visitors.
• Managed incoming calls, emails, and inquiries efficiently.

B.sc in Microbiology – Elizade university (2018-01 – 2021-12)

WAEC – Amai mixed secondary commercial (2010-01 – 2016-12)

First School Leaving Certificate – Nge primary school (2004-01 – 2010-12)