Joyce Moses
“I am a professional and customer-focused Customer Service Representative with excellent communication and problem-solving skills, dedicated to providing positive customer experiences and efficient support.
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About
Fluent and confident English speaker seeking a remote customer support or telemarketing role. I have excellent communication skills, a polite approach, and the ability to handle phone or chat-based conversations with professionalism and empathy. I'm committed, quick to learn, and available to start immediately.
Experience
Freelance Communication Practice at Self-managed (2024-01 – Present)
- Practiced professional voice presentation and call handling using real and mock customer support scripts.
- Learned to respond politely, solve customer concerns, and close calls with clarity.
- Conducted self-recordings to improve tone, pace, and clarity in phone-based communication.
- Assisted classmates and contacts with call-based communication needs (e.g. reminders, promo calls, announcements).
A Waitress at Club183 Lounge (2022-01 – 2024-12)
- Learned to respond politely, solve customer concerns, and close calls with clarity.
- Conducted self-recordings to improve tone, pace, and clarity in phone-based communication.
Receptionist at Aso Rock Hotel and Suite (2020-01 – 2022-12)
- Learned to respond politely, solve customer concerns, and close calls with clarity.
- Ensure the customers are able to accept and appreciate our comfort and hospitality.
Education
National Diploma in Mass Communication – Heritage Polytechnic, Ikot Udota, Eket, Akwa Ibom State, Nigeria (2024-01 – 2025-12)
SSCE in West Africa Examination Certificate – Oke-Afa Senior Comprehensive College, Afa, Lagos State (2013-01 – 2019-12)
FLSC – Glory of God Nursery/Primary Schools, Lagos State (2006-01 – 2012-12)
