Khairat Sadiq

A responsible, highly motivated and open minded individual with a practical approach to problem solving and a drive to see things through completion, eager to learn and be challenged in order to grow and improve in my respective skills such negotiation and enduring skills.

CUSTOMER SERVICE REPRESENTATIVE (SOCIAL MEDIA AGENT) - NEWEDGE FINANCE LIMITED - IKEJA, LAGOS

• Interacted with customer proficiently on different channels via Inbound calls, email, live chat and social media, consistently scoring 95%+ on quality rating.
• Responded to customers' complaint following standard procedure, provided quick resolution, suggesting alternative products and escalating cases when necessary.
• Developed a personal system of following up customer cases escalated to ensure quick resolution.

SECRETARIAT / TOURISM / CONTENT CREATION - MINISTRY OF TOURISM, ARTS AND CULTURE - ALAUSA, IKEJA, LAGOS

(2024-01 - 2025-01)

• Typing letters for beneficiaries
• Opening and Closing of files for beneficiaries.
• Media Team
• Organizing tour/department event and creating contents to boost social media presence.

CUSTOMER SERVICE REPRESENTATIVE (SOCIAL MEDIA STAFF) - ZARON COSMETICS LTD - IKOYI, LAGOS

(2022-01 - 2024-12)

• Greeting customers upon entry into the store and immediately attended to their choice of products to purchase.
• Anticipated customer's main points ahead of time and demonstrated product and service usage to help customer get the most from their purchase.
• Stayed up to date on new products offerings and made recommendations to customers based on their interest.
• Developed a personal system of following up customer cases escalated to ensure quick resolution.
• Creating product content to boost sales and awareness

PROJECT MANAGER - CRYSTAL FOUNDATION - IKEJA, LAGOS

• Worked together with the founder to assess new growth prospects and opportunities.
• Formulating strategies that help the foundation achieve their aims and objectives.
• Process all orders, events and paperwork protocols.

PERSONAL ASSISTANT / FACILITY MANAGER / SOCIAL MEDIA MANAGER - DIAMANTÉ DE LUXE (DIADEL INTERIORS) - REMOTE / MARYLAND, LAGOS

(2020-01 - 2022-12)

• Managing all social media platforms for the company.
• Creating content and making research on sales boosting.
• Providing resources to aid digital marketing.
• Ensured smooth running of day to day activities.

B.A - HISTORY AND STRATEGIC STUDIES - UNIVERSITY OF LAGOS (2017-01 - 2023-12)

WASSCE - PALMVILLE COLLEGE (2012-01 - 2017-12)

Primary School Leaving Certificate - PALMVILLE CHILDREN SCHOOL (2005-01 - 2011-12)