Lydia Charles

Motivated entry-level professional with a B.Sc. in Human Physiology from the University of Nigeria, Nsukka (2024), currently undertaking IT support and digital-skills training through Coursera and Digital Witch. Has practised using Google Workspace, help-desk platforms, CRM tools, team collaboration apps, and scheduling/task-management tools through learning activities and assignments. Brings a patient, organised, service-minded approach, strong willingness to learn, and interest in helping customers and teams solve problems.

Seeking an entry-level or trainee opportunity in IT Support, Customer Service, or Virtual Assistance.

I am an aspiring IT Support professional currently developing my skills through Coursera and Digital Witch. I have practical experience using digital tools such as Google Drive, Google Docs, Google Sheets, Freshdesk, Zendesk, HubSpot, Slack, and Microsoft Teams through my learning and practice assignments.

I have developed skills in organizing files and documents, managing digital information, providing basic technical support, and understanding customer service tools. I am a fast learner, detail-oriented, organized, and willing to learn new technologies. I am eager to apply my knowledge, gain professional experience, and contribute positively to an organization's success.

Bachelor of Science (B.Sc.) in Human Physiology – University of Nigeria, Nsukka (UNN) (2024)