Nwaogu Chidera

Highly reliable and well-organized Virtual Assistant dedicated to helping clients save time through professional and efficient administrative support. Dependable, detail-oriented, and comfortable working remotely using digital tools to ensure effective communication and accurate, timely deliverables. Proficient in utilizing platforms such as Asana, Zoom, CRM tools, Canva, Notion, Mailchimp, WordPress, Trello, Clockify, and various AI tools.

Client Experience Officer - EHA Clinics

(2024-02)

• Act as a vital communication bridge between internal management and external stakeholders, ensuring consistent messaging aligned with organizational values.
• Lead, mentor, and scale customer support teams to consistently exceed operational level agreements and Key Performance Indicators (KPIs).
• Manage daily operations, incoming communications, and inquiries, acting as the primary representative to ensure a positive public image.
• Coordinate meetings, schedules, and stakeholder visits, while also assisting in organizing outreach activities and company events.
• Analyze customer insights and data to mitigate setbacks, reduce customer attrition, and improve overall service delivery.
• Collaborate with the marketing team to implement strategies derived from client feedback, enhancing customer engagement.
• Handle operational issues and complaints diplomatically to protect organizational credibility.
• Manage project progress and deadlines utilizing Microsoft Excel and Asana.
• Support the preparation of budgets, operational forecasts, and reports, while assisting in the implementation of new procedures.
• Maintain comprehensive records and documentation to facilitate management decision-making.

Virtual Assistant

(2025-01 - 2025-12)

• Managed end-to-end order processing, follow-ups, and comprehensive after-sales support.
• Created and published engaging content via Canva across social media handles to showcase products, drive interest, and nurture client relationships.
• Tracked customer feedback and essential sales data using Excel sheets to identify high-demand products and repeat buyers.
• Handled schedules, reminders, and to-do lists via Trello to ensure the completion of critical business tasks.
• Managed high-volume email communications and social media inquiries efficiently and maintained organized digital records.
• Drafted communications and simple documents with a professional tone, and summarized research findings effectively utilizing AI tools.

International Relations - Madonna University (2020)