Magdalene Manjak

Customer Success & Digital Support Associate with experience in social media management, customer engagement, and virtual assistance. Skilled in managing client relationships, supporting onboarding processes, and improving customer satisfaction through effective communication and problem-solving. Proficient in digital tools such as HubSpot, Monday.com, Canva, and InShot. Passionate about helping businesses grow through strong customer experience and online engagement strategies.

Personal Assistant / Executive Support Assistant - Health Care and Wellness reliance Jos - Plateau State

• Managed executive calendars, appointments, and meeting schedules.
• Coordinated communications, emails, and administrative documentation.
• Maintained confidential records and reports.
• Assisted with travel arrangements and logistics.
• Designed graphics and promotional materials for company using Canva.

Administrative Assistant & Broadcast Presenter/Anchor - PLATEAU STATE RADIO AND TELEVISION CORPORATION - Plateau State

• Managed correspondence, records, and administrative documentation while scheduling meetings, appointments, and coordinated office activities for broadcasts activities.
• Handled phone calls, emails, and stakeholder inquiries.
• Prepared reports, memos, and other official documents.
• Maintained filing systems and organizational databases.
• Supported broadcasting and program production activities.
• Developed and delivered engaging broadcast scripts and content, ensuring brand consistency and audience alignment.
• Engaged with live audiences, gathering real-time feedback and managing viewer interactions to build community.
• Prepared scripts and researched content for programs.
• Collaborated with production and technical teams to ensure smooth broadcasts.

Cashier / Social media Assistant - Maklay Pharmacy and Store - Abuja, FCT

• Created and scheduled social media posts to promote pharmacy products, health awareness campaigns, and special offers.
• Processed customer transactions accurately and efficiently using POS systems.
• Managed daily cash reconciliation and prepared sales reports.
• Assisted customers with inquiries, payments, and product information.
• Supported customer engagement by responding to inquiries and comments across digital platforms.

Sales Executive - Strawberries and Grains - Jos, Plateau State

• Executed social media lead generation strategies by identifying and engaging potential customers on digital channels.
• Built customer relationships, and supported order processing and customer delivery coordination.
• Created promotional social media content to support product marketing and customer engagement.
• Processed orders and coordinated customer deliveries.
• Maintained sales records and prepared performance reports.

M.A - Mass Communication - University of Jos (2026)

B.A - English Language - Gombe State University (2023)