Mansur Ado

Motivated and detail-oriented professional with strong communication and problem-solving skills. Experienced in working in fast-paced environments and committed to delivering high-quality results. Quick learner with the ability to adapt to new challenges and technologies.

Teller - United Bank For Africa

(2019-12 - 2022-12)

Teller at UBA Bank Managed daily financial transactions with accuracy and efficiency for over 500 customers weekly. Exceeded customer service expectations, leading to positive feedback and increased loyalty. Resolved customer inquiries and issues promptly, ensuring a smooth banking experience. Contributed to branch goals through proactive cross-selling of financial products. Maintained strict adherence to security protocols and regulatory compliance.

ATM Custodian - United Bank For Africa

(2023-08 - 2025-11)

Managed daily ATM operations, ensuring cash availability and security. Resolved technical issues and customer inquiries promptly, minimizing downtime. Maintained accurate inventory records and reconciled cash levels. Contributed to a seamless customer experience by ensuring ATM reliability.

Customer Service Officer - United Bank For Africa

(2025-10 - 2026-04)

• Resolved customer inquiries via phone and email, improving satisfaction scores by 15%
• Managed complaint resolution, reducing escalations by 10% through effective problem-solving
• Provided product information and technical support, ensuring a seamless customer journey
• Streamlined call handling processes, decreasing average wait times by 20%
• Onboarded new team members, contributing to a 95% retention rate in the first year

Business Relationship Manager - Moniepoint MFB

(2026-05)

Managed key merchant relationships, driving adoption and revenue growth. Successfully onboarded and supported hundreds of businesses on the Moniepoint platform. Reduced churn by 15% through proactive engagement and problem resolution. Achieved 98% customer satisfaction ratings for ongoing support and guidance.

Diploma/Certificate - Biology/Integrated Science - Federal College Of Education Katsina (2015-07 - 2018-12)

Bachelor - Educational Administration And Planning - Federal University Dutsin-ma (2023-07)