Mercy Ebiem

Enthusiastic Personal Banker with experience assisting customers with setting up new services. Proficiently assists corporate clients with all their banking needs. Processes transactions accurately in customer accounts, including checking savings and investment funds.

Commercial Banking Officer at POLARIS BANK, LAGOS STATE (2025 – Present)

• Identify and acquire new clients within an assigned territory and segment to grow the bank's market share with a 60% conversion rate for new relationships and dormant reactivation.
• Serve as the main point of contact for a portfolio of high-value individual and corporate clients.
• Build, manage and deepen relationships with existing clients to ensure their long-term satisfaction and loyalty.
• Efficient in the managing of contingent of APG, B&G etc and FX Dom generating business like NXPs.
• Understand clients' financial needs and objectives through regular engagement and proactive communication.
• Worked with teams to mobilize deposit with the bank and help in cross selling the banks products and services.
• Enhanced company's corporate image through continual professional representation and maintained key alliances with a diverse client base of the banks customer.
• Provided strategic customer management techniques to maintain client satisfaction, retention and ongoing business.
• Responds to technical enquires and complains with various immediate resolution techniques thereby reducing customer churn.

Business Banking Group at TAJ BANK, LAGOS STATE (2024 – 2025)

• Generate new customer leads through various channels.
• Proactively identify sales prospects and conduct business development activities.
• Follow up on new leads and referrals to generate business.
• Achieving the monthly sales targets, Cross sell assets and fee products.
• Follow the various internal guidelines and procedures of the bank.
• Ensure customer satisfaction through regular engagement.
• Resolve customer queries/issues and facilitate customer service.
• Responsible for processing/documentations of Loans & other financial services.
• Develop new relationships with customers to increase business.

Team Lead Retail Relationship Management Officer at WEMA BANK, LAGOS STATE (2023 – 2024)

• Generate new customer leads through various channels.
• Proactively identify sales prospects and conduct business development activities.
• Follow up on new leads and referrals to generate business.
• Achieving the monthly sales targets, Cross sell assets and fee products.
• Follow the various internal guidelines and procedures of the bank.
• Ensure customer satisfaction through regular engagement.
• Resolve customer queries/issues and facilitate customer service.
• Responsible for processing/documentations of Loans & other financial services.
• Develop new relationships with customers to increase business.

Team Lead Direct Sales Executive at UNITED BANK FOR AFRICA, LAGOS STATE (2020 – 2023)

• Worked with teams to mobilize deposit with the bank and help in cross selling the banks products and services.
• Enhanced company's corporate image through continual professional representation and maintained key alliances with a diverse client base of the banks customer.
• Provided strategic customer management techniques to maintain client satisfaction, retention and ongoing business.
• Responds to technical enquires and complaints with various immediate resolution techniques thereby reducing customer churn.

Diploma in Public Administration – NNAMDI AZIKIWE UNIVERSITY, AWKA (2014)

B.sc in Entrepreneurship & Business Mgt – NATIONAL OPEN UNIVERSITY, AWKA (2019)

Senior Secondary Certificate – TOPFIELD COLLEGE, LAGOS (2012)

Primary School Leaving Certificate – HIGH LEVEL PRIMARY SCHOOL, LAGOS (2005)