Muhammad Shuaibu

Dedicated and results-driven Customer Service and Sales professional with a Bachelor’s Degree in History and 4+ years of experience across relationship management, customer service, sales support, and administrative operations. Proven expertise in managing customer portfolios, handling inquiries and escalations, maintaining accurate confidential records, and driving business growth. Proficient in modern relationship management tools, data collection software, and Microsoft Office Suite.

Relationship Manager at FairMoney Microfinance Bank (2025-11 – Present)

Provided personalized financial services and relationship management, helping clients secure suitable financial products and achieve financial goals.

• Improved client readiness and engagement by managing full-cycle coordination from onboarding-style discovery sessions to final loan product delivery and follow-ups.
• Ensured accuracy and easy retrieval of information by maintaining structured and confidential records for hundreds of clients.
• Reduced and eliminated delays and inconsistencies by aptly organizing workflows and managing multiple client portfolios.
• Increased clarity in client documentation by extracting and structuring key information into standardized formats and maintaining detailed records.

Customer Care Representative at SmartCash PSB (2023-09 – 2025)

Handled inbound customer requests and provided effective support while promoting company products and services.

• Improved data accessibility and team productivity by introducing a structured logging system for thousands of customer interactions and service tickets.
• Reduced turnaround time and improved service delivery by coordinating with technical, sales, and administrative support teams.
• Enhanced customer satisfaction quality by managing complaints with empathy, tracking unresolved issues, and executing timely escalations.

Front Desk Receptionist / Customer Service at Innovative School of Management Studies (2019 – 2021)

Provided comprehensive front desk support and managed stakeholder communication for students, parents, and visitors.

• Decreased visitor wait times by coordinating administrative workflows, inquiries, and schedules efficiently.
• Increased operational productivity by supporting onboarding processes and facilitating the integration of new procedures into existing administrative workflows.
• Improved record consistency by standardizing student documentation, visitor logs, and daily correspondence tracking.

Bachelor of Arts (B.A.) in History – Sule Lamido University, Kafin Hausa, Jigawa State, Nigeria (2019)