Mercy Isoken

Results-driven Administrative Officer with 5+ years of experience supporting C-level executives and managing daily office operations in fast-paced environments. Skilled in calendar management, procurement, records management, and MS Office. Recognized for improving office efficiency by 35% and maintaining 100% accuracy in reports and documentation.

Senior Administrative Assistant - Steadfast International Trade and Industry Limited - Lagos

(2024-01 - 2026-12)

• Managed executive calendars, travel arrangements, and board meetings for 4 directors, coordinating 25+ meetings weekly.
• Processed monthly invoices and purchase orders worth ₦12M+ using SAP with 100% accuracy and zero discrepancies.
• Redesigned filing system from paper to digital, reducing document retrieval time by 50%.
• Served as first point of contact for 200+ daily calls and visitors, maintaining high professionalism.

Administrative Assistant - Flora High School - Lagos

(2022-01 - 2024-12)

• Coordinated office logistics, supplies, and vendor relationships for a 50-person office.
• Prepared meeting agendas, took minutes, and tracked action items for management meetings.
• Handled HR administrative tasks: onboarding, leave requests, and staff records.
• Maintained office budget tracker in Excel, saving the company 15% on office supplies.

Secretary - Goshenland College - Lagos

(2021-01 - 2022-12)

• Prepared and disseminated correspondence, memos, and forms.
• Managed daily, weekly, and monthly agendas and arranged meetings and appointments.
• Filed and updated contact information for employees, customers, suppliers, and external partners.
• Relayed urgent messages between staff, students, and parents.
• Coordinated school events, meetings, and parent-teacher conferences.
• Processed new student registration and updated existing files.
• Ordered and managed office and classroom supplies.

Administrative Assistant (NYSC Intern) - Barkin - Ladi Local Government

(2020-01 - 2021-12)

• Drafted and distributed emails, memos, letters, and forms.
• Assisted in preparation of regular scheduled reports.
• Developed and maintained an efficient filing system.
• Updated and maintained office policies and procedures.
• Ordered office supplies and researched new vendors and deals.
• Provided general support to visitors and acted as point of contact for internal and external clients.
• Liaised with executives and senior administrative assistants to handle requests and queries from senior managers.

HND - Public Administration (2019-12)

OND - Public Administration (2016-12)