Mercy Miles

Results-driven Sales and Customer Engagement Professional with experience in telesales and marketing. Proven ability to generate leads, convert prospects into customers, and build strong client relationships. Skilled in communication, persuasion, and delivering customer-focused solutions. Adept at meeting targets in fast-paced environments and contributing to business growth.

Telesales Agent - New Credit Loan Company - Lagos, Nigeria

(2026-01)

• Conducted outbound and inbound sales calls to generate leads and close deals
• Achieved and exceeded monthly sales targets through effective persuasion techniques
• Built and maintained strong customer relationships, improving repeat business
• Handled customer inquiries and resolved issues promptly, enhancing customer satisfaction
• Maintained accurate records of customer interactions and sales activities

Telesales Agent - RLTech ICT & Global Resources - Lagos, Nigeria

(2024-01 - 2025-12)

• Generated leads and converted prospects into customers through structured sales calls
• Achieved consistent sales targets through effective communication and follow-up strategies
• Strengthened customer relationships, increasing repeat business and referrals
• Provided prompt resolution to customer inquiries, improving service experience
• Updated CRM records with accurate customer data and interaction history

Telesales Agent (Remote) - Prime Coverage Group - New Jersey, USA

(2024-01 - 2025-12)

• Conducted remote outbound sales calls to international clients
• Generated leads and converted prospects into paying customers
• Delivered persuasive product presentations and handled objections effectively
• Maintained accurate customer records and follow-ups using CRM tools
• Consistently met sales targets in a remote work environment

Marketing Executive - NeoLife - Lagos, Nigeria

(2022-01 - 2023-12)

• Promoted company products through direct marketing and customer engagement strategies
• Identified and converted potential clients, increasing customer base
• Developed and executed marketing campaigns to boost brand awareness
• Maintained long-term client relationships through follow-ups and personalized service
• Consistently met sales and performance goals over a 2-year period

Senior Secondary School Certificate - SSCE - Edo National College (2020-12)

First School Leaving Certificate - FSLC - Akuarajor Primary School (2014-12)