Nancy Onokun

Human Resources Manager with five years' experience managing day-to-day HR delivery and eight years' total professional experience in hospitality and service-based environments. Experienced in recruitment, onboarding, employee relations, disciplinary processes, performance appraisal, training, policy implementation, payroll records and leave administration. CIPM member with professional qualifications in human resource management, project management and customer service.

Brings a practical, commercially aware approach to people operations, management support and continuous improvement.

Human Resource manager - HASOB INTERGRATED SERVICES LIMITED

(2026-05 - 2026-09)

• Responsible for recruitment on-boarding and training of staff
• Daily update of employee records
• Scheduling monthly performance appraisal and HR reports
• Enforcing compliance of company policies and procedures
• Maintaining cooperate communication, information dissemination and reporting guidelines
• Ensure compliance with technology security policies
• Handling employee relations, conflict resolution and disciplinary cases
• Planning and conducting career development and trainings for staff
• Developing appropriate strategy for staff recruitment and retention
• Implementing strategies to improve organisational standards
• Maintaining a database of employee record
• Negotiate salary upgrade for hardworking/competent employees
• Maintaining a tidy records of employee payroll and leave requests
• Keep up to date with trends in the industry to boost organizational image

Human Resource manager - Bolton white Group

(2026-03 - 2026-05)

• Responsible for recruitment on-boarding and training of staff
• Daily update of employee records
• Scheduling monthly performance appraisal and HR reports
• Enforcing compliance of company policies and procedures
• Maintaining cooperate communication, information dissemination and reporting guidelines
• Supervising weekly departmental trainings for staff
• Handling employee relations, conflict resolution and disciplinary cases
• Planning and conducting career development and trainings for staff
• Developing appropriate strategy for staff recruitment and retention
• Implementing strategies to improve organisational standards
• Maintaining a database of employee record
• Negotiate salary upgrade for hardworking/competent employees
• Maintaining a tidy records of employee payroll and leave requests
• Keep up to date with trends in the industry to boost organizational image

Human Resource manager - D'stolz Villa and Hospitality

(2021-01 - 2026-01)

• Responsible for recruitment on-boarding and training of staff
• Developing company policies that align with the stipulated labour laws
• Maintaining cooperate communication, information dissemination and reporting guidelines
• Coordinating weekly staff meetings and following up on implementation of recommendations
• Ensuring compliance with organisational policies and standards
• Handling employee relations, conflict resolution and disciplinary cases
• Planning and conducting career development and trainings for staff
• Developing appropriate strategy for staff recruitment and retention
• Implementing strategies to improve organisational standards
• Maintaining a database of employee record
• Negotiate salary upgrade for hardworking/competent employees
• Maintaining a tidy records of employee payroll and leave requests
• Keep up to date with trends in hospitality to boost organizational image
• Ensuring, Identifying and on-boarding of reliable suppliers, improving procurement efficiency and ensuring consistent quality of hotel supplies

Customer Relations officer - Jake's Restaurant

(2019-01 - 2021-01)

• Responsible for providing accurate information, price lists and facilities cost to all enquirer
• Implementing strategies to improve social media engagement for business purposes
• Maintaining a database of all customers and members according to their membership category
• Responsible for booking reservations and following up on delayed or cancelled reservation
• Developing Productive and professional liaison with clients/enquirers via telephone, email or in-person
• Maintaining a tidy records of guest details, food preference and transaction history
• Engaged in the public, follow-up on leads, close-up on bookings and escalating challenges
• Keep up to date with trends in customer service
• Ensuring confidentiality of all guest details
• Routine reports and progress update on sales and booked reservations

Hotel Sales Executive - Equinox Hotel

(2018-01 - 2019-01)

• Responsible for projecting and managing the cooperate brand
• Attending to
• Maintaining a tidy record of guest details, preferences and transaction history
• Coordinating/ Developing marketing strategies
• Ensuring proper marketing of the hotel's product and services
• Granting of physical tours to prospective guests
• Handling all guest enquiries
• Planning and conducting seasonal events to generate revenue for the hotel
• Weekly reports and progress update on daily sales report and close of sales handover

Chattered Institute of Personnel Managers (2024-01 - 2024-12)

Formazione Business School (2019-07 - 2019-07)

Bsc - Animal Science - University of Benin Nigeria (2012-01 - 2017-12)

Federal Government Girls' College Benin (2001-01 - 2007-12)