Napoleon Ameh

Dynamic hotel management professional with extensive experience at Residency Hotels Limited, excelling in guest satisfaction and operational efficiency. Proven expertise in financial analysis and leadership, successfully implementing strategies that enhanced service quality. Adept at fostering team collaboration while managing complex operations to drive profitability and elevate the overall guest experience.

Night Manager/Auditor - Johnwood Hotel By Bolton - Abuja, FC

(2023-04)

• Handle guest complaints, developed successful solutions and negotiate results for complete satisfaction.
• Facilitate communication between night and day teams, ensuring seamless transitions.
• Supervised night staff, fostering collaborative work environment.
• Implemented promotions and special events to increase sales and customer satisfaction.
• Performing daily financial reconciliations to ensure accuracy across all revenue-generating departments.
• Oversee guest services, monitoring security and responding emergencies
• Managing Front Desk and coordinating with Housekeeping

Operations Manager - Springs Resort Sparadise Suites

(2018-01 - 2023-03)

• Developing and Implementing strategies that will ensure a positive experience that exceeds guest's expectations.
• Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another.
• Anticipate all guest needs and respond promptly & accordingly.
• Establish and maintain standards for staff performance and customer service.
• Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more.
• Staffing the hotel appropriately.
• Review employee behavior, appearance and performance and conducting daily meetings to ensure that all departments are in working order.

General Manager - Residency Hotels Limited

(2015-01 - 2017-12)

• Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
• An ambassador for the brand and the hotel.
• Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
• Work Very closely with the Hotel owners and other stakeholders.
• Responsible for managing the Hotels team member and overall hotel targets to deliver an excellent Guest experience.

Assistant General Manager - Kakanfo Inn and Conference Centre

(2013-01 - 2015-12)

• Responsible to manage the Operations on a day to day basis of a single Hotel property of 82 Rooms to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, Food and Beverage quality, and profit/financial control).
• Coordinate, direct and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company ensuring 100% guest satisfaction.
• Responsible for production, packaging, sales and marketing of the unit as well as safety, accountability and maintenance.

Bakery Manager - Mama Cass Restaurant Limited

(2011-01 - 2013-12)

Operations Manager - Mama Cass Restaurants Limited

(2010-01 - 2011-12)

Operations Manager - Citi Chef Restaurants

(2009-01 - 2010-12)

Restaurant Manager - Sundry Foods Limited

(2006-01 - 2009-12)

Assistant Chef - Metropolitan Hotel

(2004-01 - 2006-12)

Canteen Manager - Metropolitan Hotel

(2003-01 - 2004-12)

HND - Hotel and Catering management - Federal Polytechnic Idah (2002-12)

WAEC - ST PETER'S COLLEGE, IDAH (1995-12)

FLSC - ST ANDREW'S PRIMARY SCHOOL, INEMEH (1989-12)