Ngohile Biem

Detail-oriented and versatile administrative professional with over five years of experience in administration, customer service, social media management, and virtual assistance. Skilled in providing remote administrative support, managing calendars and email correspondence, organizing documents, coordinating tasks, and maintaining positive client relationships. Adaptable, dependable, and committed to delivering efficient support in fast-paced, client-focused environments.

Social Media / Customer Service Manager (Remote) - Advance Careers UK

(2020-06 - 2025-05)

• Managed the company’s social media presence and supported digital communication strategies.
• Created, scheduled, and monitored content across social media platforms.
• Collaborated with cross-functional teams and virtual assistants to support campaign execution.
• Assisted with promotional materials, editorial planning, email handling, file organisation, and administrative support.

Administrative Assistant - Nigerian Tourism Development Corporation - Abuja, Nigeria

(2018-07 - 2019-07)

• Provided front-office administrative support and helped maintain smooth daily operations.
• Managed appointments, internal communications, records, and file organisation.
• Supported procurement and office-supply coordination, report writing, and official documentation.
• Responded to visitor enquiries and phone calls professionally.

Customer Care Executive - Ideosphere Limited - Lagos, Nigeria

(2016-06 - 2018-06)

• Resolved customer complaints and provided support across multiple communication channels.
• Explained products and services, supported customer loyalty initiatives, and gathered feedback.
• Maintained accurate records of customer interactions and follow-up actions.

Customer Service Representative - Skin Therapy Beauty and Spa - Abuja, Nigeria

(2015-10 - 2016-05)

• Welcomed clients, managed enquiries, scheduled appointments, and followed up on customer needs.
• Promoted spa services and packages and shared wellness and post-care guidance.
• Helped maintain a clean, calm, and professional client experience.

Volunteer – Community Outreach & Education - Red Cross Nasarawa - Nasarawa, Nigeria

(2010-07 - 2011-10)

• Tutored school-aged children and supported youth mentoring programmes.
• Delivered HIV/AIDS awareness and prevention education in schools and communities.
• Distributed educational materials and facilitated group discussions.

B.Sc. - Statistics - Imo State University, Nigeria (2015)

West African Senior School Certificate (WAEC) - Our Lady of Apostles Girls Secondary School (2010)

National Youth Service Corps (NYSC) — Completed (2019)