Njideka Okeke
CERTIFIED CUSTOMER SERVICE PROFESSIONAL
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About
A certified senior customer service specialist with over 6 Years’ experience in fast-paced call centers, resolving complex customer inquiries. Skilled at transforming customer feedback into actionable insights that drive revenue, improve processes, build a strong brand loyalty and increasing customer engagement.
Experience
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Education
I AM A GRADUATE OF MASS COMMUNICATION AND A CERTIFIED CUSTOMER SERVICE PROFESSIONAL
