Vivian Etuk
Customer service/ Administration
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About
I am a passionate customer-centric individual with over 8 years of experience. I have also trained people to attain certain growth and excel in their field. My skills include problem solving, communication, time management, flexibility, ability to work independently, interpersonal skills, general computer skills, administrative skills, customer relationship etc.
Experience
SALES CONSULTANT
04/2023 – 06/2023
Indigem Homes - Lagos, Nigeria
● Supervise accounts daily to retain existing relationships.
● Nurture new sales leads to secure business.
● Responsible for creating sales goals to aid in achieving company set targets.
● Carry out research to identity companies and clients in need of our services
● Offering quotes to current and prospective clients.
CUSTOMER SERVICE REPRESENTATIVE
02/2022 – 01/2023
Kreifish App Nigeria - Lagos, Nigeria
● Assisted customers with varying questions using product knowledge and service expertise.
● Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
● Managed over 30 customer queries simultaneously through effective multitasking.
● Handled phone, email and social media inquiries with consistent customer service across multiple channels.
ADMINISTRATIVE OFFICER
05/2021 – 08/2021
Avacrest Partners - Lagos, Nigeria
● Prepare regular reports on expenses and office budgets/ procurement
● Maintaining Company's vehicle documentation/maintenance and registration
● Scheduling meetings, booking conference rooms and taking minutes during meetings
● Arranging for necessary repairs and maintaining supplies of stationery, materials and equipment/ keep register of all physical assets
● Organize filing systems for important and confidential company documents.
STORE MANAGER
09/2017 – 04/2021
Body Organics - Lagos, Nigeria
● Identifying current and future customer requirements by establishing rapport with online and offline customers in position to understand service requirements
● Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
● Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
● Completed opening and closing procedures each day.
● Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
● Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.
● Resolved customer problems by answering questions, investigating concerns and building positive rapport.
● Managed over 50 calls per day and continuously exceeded sales target
CUSTOMER SERVICE REPRESENTATIVE
01/2017 – 08/2017
CONTRACT STAFF, Union Bank | Chevron, Lekki - Lagos
● Maintained positive, empathetic, and professional attitude toward customers always
● Responded promptly to customer inquiries
● Communicated with customers through various channels
● Acknowledged and resolved customer complaints.
Education
Bachelor of Science : Policy Studies and Administration
04/2014
University of Calabar - Calabar, Cross River State
A-Levels : WAEC
06/2007
Victoria Island Senior Secondary School - Lagos, Nigeria
