Empress Gazelle

Detail-oriented Administrative and Customer Service Professional with experience in office administration, front desk operations, customer support, document management, data entry, and records management. Skilled in Microsoft Office, communication, scheduling, and maintaining organized administrative processes. Able to multitask, solve problems efficiently, and provide excellent support in fast-paced office environments.

Customer Relation/Sales Representative at Fashion Affairs NG (2026-06 – 2026-07)

• Assisted customers with product inquiries and purchase decisions, ensuring a positive shopping experience.
• Managed sales transactions and maintained accurate payment records.
• Responded to customer complaints and resolved issues professionally.
• Processed orders and maintained customer records
• Supported inventory organization and restocked merchandise as needed.
• Assisted with WhatsApp and social media promotions to attract customers and increase sales.

Customer Service Representative/Cashier at Sioga Hotel (2024-10 – 2025-07)

• Processed and reconciled payments from all hotel departments — including reception, kitchen, bar, games, and swimming pool — ensuring accuracy and accountability.
• Issued invoices and receipts, maintained detailed transaction records, and balanced daily cash reports.
• Managed front desk operations, overseeing guest check-ins/check-outs, resolving billing inquiries, and ensuring top-tier customer satisfaction.
• Supported administrative tasks such as scheduling, data entry, and document management, improving overall operational efficiency.

Graduate Teaching Assistant (NYSC Service) at Community Secondary School (2023-06 – 2024-06)

• Facilitated student assessments while maintaining accurate academic records, improving student tracking by 45%.
• Increased student performance by 30% through tailored academic support and mentorship.
• Prepared and delivered engaging lesson plans to enhance student learning outcomes.
• Effectively communicated with students, answering inquiries and providing guidance, achieving a 90% positive feedback score from students.

Office Assistant at Tonias Place (2023-01 – 2023-03)

• Efficiently managed email correspondence, processed invoices, answers and direct phone calls and conducted accurate data entry.
• Typed documents, letters, and reports with precision and attention to detail, reducing document errors by 50%.
• Managed office correspondence, ensuring prompt responses and follow-ups, improving response efficiency.
• Created and posted engaging content on social media platforms, increasing online engagement.

Intern – Printing and Book Production at Delta State University Printing Press (2021 – 2021)

• Collaborated with production staff on book assembly, binding, and layout checks, reducing reprint errors.
• Assisted in proofreading and ensuring quality control to meet project deadlines.

Intern – Administrative and IT Support at Blossoms Computer Center (2017 – 2018)

• Processed typing, editing, printing, and passport photography for 30+ daily clients.
• Performed binding and organized workstations to improve service speed and efficiency.

Welfare Coordinator at Anti-Corruption and Sports Community Development Service (2024-01 – 2024-06)

National Youth Service Corps (NYSC)

Bachelor in Library and Information Science in Library and Information Science – Delta State University (2018 – 2022)