Nonso Opene

Dynamic and results-oriented professional with a proven track record of success in the technology industry. Adept at driving sales and building strong business relationships. Experienced in managing administrative tasks and collaborating with suppliers to achieve company objectives.

Skilled in business negotiations and problem-solving, with a strong ability to thrive in high-pressure environments. Eager to leverage my expertise and advance to a senior management role. Holds a Bachelor of Science in Biological Science Technology from university of Jos, Nigeria.

Administrative Officer - Dream Works Integrated System Limited - Lagos

(2024-01)

• Ensured prompt processing of invoices, payments, and financial reports while maintaining precise records.
• Produced updated reports, oversaw accounts, and organized data for the company database.
• Delivered comprehensive reports that facilitated interdepartmental communication.
• Compiled, organized, and distributed reports to multiple departments.
• Facilitated daily task coordination and effective management to boost office productivity.
• Provided vital administrative support and managed resources for successful project execution.
• Streamlined inventory management by overseeing orders and requisitions while enhancing shipment receipt efficiency.
• Safeguarding client data was prioritized through effective file management and strict adherence to safety protocols.
• Enhanced operational efficiency through the implementation of refined administrative processes.
• Supported the executive team by coordinating schedules, organizing meetings, and managing travel arrangements.
• Facilitated new employee understanding by quickly responding to inquiries about job roles.

Retail Manager - OFFICE EVERYTHING - Lagos

(2015-01 - 2019-12)

• Team Management: Recruit, train, and supervise store staff, including sales associates, cashier, and administrative personnel
• Provide leadership, guidance, and mentorship to ensure that staff members are motivated and effectively contributing to the store's success
• Sales and Performance: Set sales targets and goals for the store, and work with the team to achieve or exceed them
• Monitor and analyze sales data, inventory levels, and product performance to identify trends and opportunities for improvement
• Implement sales strategies and promotions to boost revenue and customer engagement
• Customer Service: Ensure that all customers receive exceptional service by maintaining high standards of customer interaction and handling any customer complaints or issues effectively
• Train staff to provide product information, address customer inquiries, and offer suitable solutions
• Inventory Management: Manage inventory levels to ensure products are well-stocked and readily available for customers
• Monitor product demand, track inventory turnover rates, and implement strategies to minimize stockouts and excess inventory
• Visual Merchandising: Oversee the layout and arrangement of products within the store to optimize visual appeal and encourage sales
• Implement effective merchandising techniques, including displays and signage, to highlight products and promotions
• Operational Efficiency: Ensure the store is well-maintained, clean, and organized to create a pleasant shopping experience for customers

Technical Support Staff - OFFICE EVERYTHING - Lagos

(2014-01 - 2015-12)

• Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
• Improved customer satisfaction by resolving technical issues in a timely manner.
• Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
• Provided comprehensive support for various software and hardware, enhancing overall user experience.
• Customer Assistance: Interact with customers to understand their technical needs and provide appropriate solutions.
• Offer advice and guidance on technology products, helping customers make informed purchasing decisions.
• Product Troubleshooting: Diagnose and troubleshoot technical issues customers encounter with technology products, such as computers, printers, software, and peripherals.
• Provide step-by-step instructions to resolve common problems, both in-store and over the phone.
• Installation and Setup: Assist customers in setting up and installing new technology products, ensuring they are functional and optimized for use.
• Configure software and hardware components according to manufacturer's guidelines.
• Software Support: Provide support for software applications, including installation, updates, and basic troubleshooting.
• Help customers navigate software interfaces and address user-related issues.
• Hardware Support: Assist customers with hardware-related concerns, such as connecting devices, resolving connectivity issues, and addressing hardware malfunctions.
• Peripheral Assistance: Guide customers through connecting and using peripheral devices like printers, scanners, and external storage devices.
• Troubleshoot issues related to peripheral device functionality.
• Data Transfer and Backup: Help customers transfer data from old devices to new ones, ensuring that important files and settings are preserved.
• Educate customers about data backup and recovery options.
• Virus and Malware Removal: Provide guidance on identifying and removing viruses, malware, and other security threats from computers and devices.
• Recommend security software solutions to prevent future infections.
• Remote Support: Offer remote technical assistance to customers who require help with technology issues, whether they're in-store or at home.
• Customer Education: Educate customers about the features and capabilities of technology products, helping them maximize their usage.
• Provide tutorials and demonstrations on using software applications and devices effectively.
• Documenting and Reporting: Maintain accurate records of customer interactions, technical issues, and solutions provided.
• Communicate recurring or complex technical issues to relevant teams for resolution.
• Collaboration: Work closely with other store staff, such as sales associates and managers, to ensure a seamless customer experience.
• Collaborate with vendors or manufacturers for advanced technical support when needed.
• Staying Updated: Stay informed about the latest technology trends, products, and updates to provide the most relevant and accurate assistance to customers.
• Maintaining Professionalism: Interact with customers in a friendly, patient, and professional manner, regardless of their technical knowledge level.

Technical Support Staff/Sales Associate - Swift Network Limited

(2013-01 - 2014-12)

• Customer Assistance: Provide technical support to customers over the phone, through chat, or via email regarding internet connectivity, router setup, troubleshooting, and other technical issues.
• Troubleshooting and Problem Resolution: Diagnose and resolve internet connectivity problems, device configuration issues, and other technical challenges that customers face.
• Guide customers through step-by-step troubleshooting processes to restore their internet services.
• Router and Equipment Support: Assist customers with setting up and configuring routers, modems, and other equipment to ensure stable and secure internet connections.
• Network Support: Address network-related concerns, such as slow speeds, connection drops, and intermittent service disruptions.
• Collaborate with network engineers and technical teams to resolve complex issues.
• Billing and Account Support: Assist customers with billing inquiries, account management, and subscription changes related to their internet services.
• Remote Assistance: Offer remote technical support to customers, remotely accessing their devices to diagnose and resolve issues when required.
• Escalation and Collaboration: Escalate complex technical issues to higher-level technical support or network engineering teams, as needed.
• Collaborate with other technical support staff to share knowledge and best practices.
• Documentation and Reporting: Maintain detailed records of customer interactions, technical solutions, and troubleshooting steps.
• Provide feedback to the management regarding recurring technical problems and potential improvements.
• Customer Engagement: Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Assist customers with post-sales inquiries, such as order tracking, installation scheduling, and initial setup guidance.
• CRM and Follow-Up: Utilize customer relationship management (CRM) tools to track leads, customer interactions, and follow-up activities.

Bachelor of Science - Biological Sciences Technology - Federal University of Jos (2012-01)

Diploma - Computer studies - Giga-Tech Computer Training School (2011-01)

Senior Secondary School Certificate - School Masters Academy (2006-01)